Germain Honda of Dublin Service Reviews Dealerships
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Germain Honda of Dublin Service Reviews

  • 6715 Sawmill Rd
  • Dublin, OH 43017 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating Total organizational failure By speachey97 on 03/27/15 05:16:11 AM PDT
Recommend this dealer? No

The TL:DR of this story is: Never, ever, ever, ever, ever (did I say ever?) trust Germain Honda sales, service, or body shop. The GM (Craig Ferguson) probably has no idea of all these issues -- such a shame. Part of me didn't want to write this review, because I've bought three vehicles from Ger...
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Dealer Response

We sincerely apologize that we have obviously not lived up to your expectations on your recent visits to our dealership. Here at Germain Honda of Dublin we are extremely dedicated to customer satisfaction but it appears we have dropped the ball and for that we... Read more

All Comments (1)
Service Rating Very pleasant first experience By pleased71 on 01/23/14 05:12:24 AM PST
Recommend this dealer? Yes

Damion (I know I spelled that wrong) was a very nice, friendly and personable gentleman. He told me he would take care of me and he did. I'm very pleased.
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Dealer Response

Thank you for your business and your kind review. Best Regards, Jessica Germain General Manager

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Service Rating Excellent customer service! By nicolamy on 01/20/14 05:03:24 AM PST
Recommend this dealer? Yes

I am very pleased with my service at Germain Honda of Dublin. The customer service was outstanding and I felt like I was dealing with very honest folks. I was disappointed in the fact that I brought it in for a diagnosis and was quoted an estimate to diagnose the problem. However, I was not communic...
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Dealer Response

Thank you for your business and your review. You are correct our team should have let you know that the repair was covered under your warranty and would be at no cost to you. We do apologize for not communicating this to you. Best Regards, Craig Ferguson Gene... Read more

All Comments (1)
Service Rating Great customer service By Ltrac19 on 12/18/13 05:42:00 PM PST
Recommend this dealer? Yes

Dameion R. provides excellent customer service. He's professional and courteous and makes sure you are taken care of.
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Dealer Response

Thank you for your business and your kind words regarding your experience with Damieon. Best Regards, Melody Markham Customer Relations Manager

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Service Rating excellent service By titus6 on 10/31/13 04:21:43 AM PDT
Recommend this dealer? Yes

I would like to give a big thanks to Marcus W. for the excellent service provided to me and my family yesterday and getting our vehicles serviced and back to us in a timely manner.
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Dealer Response

Thank you for your business and your kind feedback regarding your experience with Marcus. Best Regard, Melody Markham Customer Relations Manager

All Comments (1)
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