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Hatfield Subaru Sales Reviews

  • 1400 Auto Mall Dr
  • Columbus, OH 43228 (map)
  • (866) 983-6870
  • Chat with Dealer
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Sales Rating Unappreciated Customer Written by Unappreciated on 08/26/14 01:36:50 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

On August 14th, 2014 I saw an ad for a Kia Soul @Hatfield dealer group in Columbus, OH. Called and made an appointment with a salesperson to see the car which was a two hour drive for me. Got there and he was busy with another customer, so they turned me over to a fairly new salesperson (who I found...
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Dealer Response

Thank you for taking the time to reach out. Customer service is extremely important to our dealership and we apologize for your poor experience with us. We assure you this is not at all consistent with the quality of service that we pride ourselves on. We woul... Read more

All Comments (2)
Sales Rating Fantastic Staff! Written by jeanne25 on 05/24/14 08:37:00 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

I was pleased that all the staff were so friendly and helpful - not prone to pressure me into a sale, like some auto retailers. They were knowledgeable and courteous, and I will definitely return there to purchase my new vehicle in the future.
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Sales Rating Good Customer Service Written by 14easter on 03/17/14 07:47:51 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

On Thursday, March 13 I located a vehicle on the Hatfield Subaru website that I was interested in seeing. I utilized their online contact option to inquire on that vehicle after 10:00 pm. I received an e-mail shortly after as well as a text from Juan at the dealership. We arranged for me to come see...
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Sales Rating Patient, and without any pressure to buy. Best price, and service anywhere. Written by handlebarskids on 05/30/13 05:35:49 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was task to assist my 84 year old father-in-law in the purchase of a new car. This sales staff rolled out the red carpet for us every time we visited the showroom (4-5 times?). Any car that we wanted to test drive a different car someone promptly and with a smile handed us a set of keys. After so ...
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