Performance Lexus
Customer Reviews of Performance Lexus
Performance Lexus Made Purchasing a Car Fun
byon 10/29/2023
Everyone I encountered at Performance Lexus at the Kings Auto Mall was genuinely friendly and helpful. I could tell they love the Lexus brand. They helped me to compare and contrast different models and align them to my preferences, without any pressure to purchase. So, I purchased. .I didn't feel as though I was in a dealership. I know that sounds strange.
AFTER BAD REVIEW
byon 03/01/2024
I had my car serviced on 2/29/24. I cannot say enough about this dealership! Perfectly organized, constantly updated with the service that included video delivered right to my phone to give me exact detail on service and progress. I can say that I've never had such preferential treatment with up to date progress! The staff was very friendly and very knowledgeable! I have found my personal place for reliability and comfort!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Is chivalry dead when buying a car? I have found the answer to be “YES”!
byon 02/22/2024
Is chivalry dead when buying a car? I have found the answer to be “YES”! chivalry or concern is what you will NOT find at this dealership! When buying a car, new or used, the research is on you! Car salespersons are only there to sell you a car and not educate you. I, personally worked in sales and if you have a quota to meet and is not met you will be fired! I will not go into lengthy detail of my experience of this purchase but will mention that 6 hours of my life, that day, was encountered. 6 hours is way too long to be dealing with a major purchase with no support. The employee’s were understaffed and I was stuck with a sales rep dealing with multiple people. In making a substantial purchase I would have felt more comfortable with a one on one basis instead of waiting in line, after reaching certain parts of the purchase and waiting for the next step. While waiting for this purchase, I had nothing to eat. I was not the only one. I overheard another costumer complaining about the same thing. 6 hours is a long time to have not eaten. Yes, there was popcorn and pop available for free but sugar issues is a problem with me and I’m not alone. I suggested, as well as another customer, that the dealership should comp a dinner for the long wait. when that question was presented……it was was an Absolute No! The Employee’s also mentioned that they too had not eaten since breakfast. I don’t know if that is how business operate today but it’s not what I remember. Also, reaching out to someone above on the corporate chain or even in the immediate facility is no help. I suggest you, before buying, research the reputation of the dealership first! THIS DEALERSHIP IS NOT RECOMMENDED!!!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Performance Lexus Made Purchasing a Car Fun
byon 10/29/2023
Everyone I encountered at Performance Lexus at the Kings Auto Mall was genuinely friendly and helpful. I could tell they love the Lexus brand. They helped me to compare and contrast different models and align them to my preferences, without any pressure to purchase. So, I purchased. .I didn't feel as though I was in a dealership. I know that sounds strange.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The experience every customer wishes for when purchasing a car!
byon 07/16/2023
I could not be more thrilled with my experience at Performance Lexus. The customer centric culture was genuine, and they quickly earned my trust. I scheduled an online appointment to test drive two models. When I arrived, my Master Certified Sales Consultant, Roderick (Rick) Hubble had the models ready and away we went. He was amazing and authentic about providing the information I needed to make an informed decision based upon my preferences and needs. Immediately, I fell in love with the 2024 NX 350 and received VIP treatment as we completed the process from each team member. I highly recommend Performance Lexus for your next car purchasing experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Outstanding Team!!
byon 05/01/2023
This is now our second vehicle purchase from Performance Lexus and everyone in the process is simply outstanding! Austin our sales person searched to find the vehicle we wanted before our lease came due. He found exactly what we wanted Tracked repeatedly on where it was at over almost a 4 month journey keeping us informed all the way. Jeff in finance is also outstanding and helped us get the best deal possible on exactly what we needed on this new vehicle. And finally Carson in delivery is the very best in helping us understand our new vehicle and the technology that has advance since our last purchase. We also know that service will keep our vehicle in great shape for as long as we have it and do the same outstanding job as your other team members as they have on our first vehicle we had. You simply have an Outstanding Team that makes the car buying experience much better than anywhere else we have been, so never stop being 100% customer focused!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service
byon 04/14/2023
Performance Lexus has great service and is very accommodating. Easy to work with, efficient, reliable and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Performance Lexus is great
byon 03/29/2023
Always know my car is going to get the best service and they washed and cleaned car after fixing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A class act!
byon 03/17/2023
Always great service!! Always a smile! Ready to attend to all your needs and concerns! Waiting area is like a luxury hotel! Service is done as promised. Video of the service performed with explanations from the lead technician. Free car wash. What else can I say? It's Lexus!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
OUTSTANDING experience from beginning to end.
byon 02/15/2023
Over the years my wife and I have purchased a number of luxury vehicles from several different dealers and this purchase was by far the best experience we have had. From our initial contact with Carly online, our sale with Austin, our financial discussion with Jason, and our tech review with Geoffrey we found everyone to be knowledgeable, friendly , and very down to earth. Thank you Performance Lexus you have a great team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2021 Lexus RX 350 F-Sport
byon 01/26/2023
Justin was great. Took care of my Lexus needs in a timely manner. Would recommend to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hands down the best....worth it!
byon 12/23/2022
I can't say enough things about this dealership. The dealership provides an unbeatable experience, service, and good amenities. Every customer is treated to the same standard of quality interaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Client Service
byon 07/28/2022
Every experience with the Service department has been consistently exceptional. All employees I interacted with were pleasant and professional. I love the video summary showing me the work that was performed on my vehicle. The technological extras make it a smooth process and a convenient one for their clients.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional in Every Way
byon 07/15/2022
I bought my Lexus long-distance because Performance Lexus was willing to work with me to find the car and features important to me. Everything worked seamlessly- from the sales process, to setting up the Lexus App, to the delivery details, and the after sale assistance with new car questions! Each member of the staff was incredibly courteous, knowledgeable, and always available for questions. An exceptional experience and beautiful car to enjoy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 06/27/2022
I was in and out with the 5K complimentary service appointment for my Lexus. Service was prompt. Staff were friendly. The video view of my vehicle is always appreciated. The customer waiting rooms are large, classy, comfortable, nicely appointed, and welcoming.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best dealership around!
byon 06/18/2022
The sales and the finance teams are so pleasant to work with and can answer any question you may have. They make what can be a tedious process as smooth as possible and get things wrapped up in as little time as possible. We will definitely be buying more vehicles there in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
top customer service
byon 06/09/2022
I am going to buy the next car at Performance Lexus. One of the reasons is professional and friendly services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Couldn’t be happier!
byon 04/27/2022
Wonderful experience from beginning to end! Krista Cole worked with my husband and me as we ordered a new car (first Lexus) and stayed in contact with us throughout the entire process (made unnecessarily more difficult due to “supply-chain” issues —totally out of Krista’s and Lexus’ control). Krista worked with us and obtained the exact car we wanted and we are totally thrilled. Everyone at Performance Lexus was fantastic—from our salesperson, Krista, to the business manager and to Carson who walked us through all the bells and whistles on the car. When my husband is ready for a new car, I am sure we will return to Performance Lexus!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wowzers!
byon 04/15/2022
Just walked in casually one Saturday morning without an appointment. Was greeted immediately. Began talking with a salesman (Austin) within minutes. The process was painless and enjoyable. The staff was very friendly. Multiple managers (Ralph and Tony) came over to introduce themselves. We were offered waters, etc. New to the brand. Have made a career working for a rival luxury German automobile company… Was absolutely blown away by the experience! Dealership is impressive. Modern. Clean. Lots of amenities. Was given a tour. Everything was explained clearly and with tremendous patience. Never felt rushed. There was no haggling. No price markup. Refreshingly transparent. Given the current market climate, I was not expecting to have a car for maybe a month or two. Salesman followed up with me the next few days. By that following Saturday morning our car was ready! Again, everything went smoothly. Jeff in finance was great to work with. He took the time to secure the best rate. There was many services offered but wasn’t pressured into buying more. Ralph came out to make sure everything was satisfactory and thank us for our business. Carson and Geoffrey helped my wife learn how to use all of the technology on the car. It didn’t take very long at all. They were very efficient, professional, and considerate. Car even came with a few goodies like an umbrella, bag, key chain, even Lexus Chapstick! Ha. (Thanks Krista!) Already feel like I have made new friends there. So far it looks like they have secured long time returning customers! Highly recommend buying here. Have bought many cars from the Kings Auto Mall’s various dealerships over the years. Performance Lexus was hands down the best buying experience of my life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always easy to schedule appointments and terific results!
byon 03/22/2022
Easy to schedule either online or via phone. Always extremely courteous and professional. Terrific results and special effort from everyone that is part of the process including the person that washes the car. All top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The way to do business
byon 03/20/2022
I purchased a 2015 low mileage NX200t. The sales experience was excellent. The vehicle was spotless when I picked it up. The salesman was very patient with my many questions. The whole experience, including selection of an extended warranty that fit my needs and financing, was easy and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
5 star Service for 8 years
byon 03/03/2022
Just completed the 120,000 Mike service on my Lexus at Performance Lexus. Each service event over the past 8 years has been at the 5 Star level.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments