My personal experience with their service department is terrible. They have some 350 lb know it all who really doesn't know it all. I had a front wheel bearing go out so while they had it I asked for a change of my 4WD transfer case fluid, my locking rear differential fluid and that my rear sliding window latch was broke (still under warranty). After driving it several days I notice a humming noise from the drive train. I took it back and the 350 Lb [non-permissible content removed] took it for a drive, had a mechanic check it then came to me and said take it back to Wal-Mart, or whoever changed you engine oil and tell them they forgot to add the additive to your rear differential fluid. (he saw a Fram Oil filter and assumed Wal-Mart did all the work). I informed him that Joseph Toyota had done all the work the week before & I had changed to engine oil (using Mobile One) and that his mechanic forgot the additive! They then added the additive and didn't say another word and no apology. When I got home I went to open my rear sliding window and the handle was still broke even though they wrote on the original ticket the week before that they replaced it. I wonder how many times they've screwed the corporation like this? I fixed it myself before I would ever take it back! Never go to this place!
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