Ryan Honda does not have a Service DepartmentWritten by rabrow1 on 07/06/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
It is a Repair facility. If you do not have an appointment, forget getting anything repaired. Especially if you are the traveling public or if you are two old ladies (one being 90 years old) on a Thursday afternoon in a 2004 Honda Accord with no Air Conditioning. The Service Manager would not even look my sister in the eye and just said we are booked and cannot see you until Monday. This was a parking lot fix and a $5 fuse relay, but they would not even look at it to see if it was a quick fix or not. My sister and mother could not be stranded for 4 days, however they would have waited overnight if they could have been seen on Friday. The Service Manager did not offer alternatives or suggestions. Calls I made a week later to both the Service manager and the General Manager proved to me that There is no room in their schedule for drop ins and they do not have a policy for dealing with emergencies from a person traveling through. I have discussed this with many dealership Service Departments and without exception, time is given to a stranded motorist. But not in Williston, North Dakota, the Land of the Compassionate and Understanding. Something the management at Williston Honda needs to do is examine the statement "Do onto others asyou would like done to you" I doubt that the Service Manager would like to have had his widowed sister and elderly mother stranded for 4 days. I could not believe the question that the frustrated General Manager posed me after 30 minutes. He asked me how I would feel if I had been waiting for 2 weeks to get my car serviced and was put on hold because they stopped to work on someone else's car? So if you are a local customer and have an appointment, you will get your problem looked at. But if you have an emergency problem needing attention, they will not even talk to you about it. If I have a problem with my Buick, I take it to the GM Service Department in my locality, and the Service Manager, without exception, will listen to me and to the problem and sometimes he can tell me what to do to fix it or can have one of his guys take a quick look at it, then schedule accordingly. But not in Williston. There is no Service offered. I had a problem while in California a couple of years ago. The electic window would not go up, rendering my AC innefective. It was in the 90's and I needed the Air. A local dealership was able to do a temporary fix for me so I could continue. My sister and mother continued in 90 degreee weather without Air Conditioning for 3 days and were completed exhausted and mentally shot when they got home. A Service Manager of any Repair department has a responsibility to the public thay are serving, and needs to understand that their actions can have consequenses. Because of no Air Conditioning, these ladies had to drive with the windows down slightly for air flow. Because of 3 passing speedinga nd close proximity, the drivers window shattered because of pressure differential. Fortunately, an accident was averted and my 90 year old mother did not have a stoke on the spot. And due to the heat exhaustion, we are fortunate the did not have a heat stroke. Granted my sister should have stopped elsewhere for service, but circumstances as they were, she did not.