Edit this listing

Parkway Volvo Sales Reviews

  • 5920 Market St
  • Wilmington, NC 28405 (map)
  • Chat with Dealer
Sales Rating:

I thought I was a valued customer!

Written by jence2244 on 12/26/11 04:38:11 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No, Did not receive a fair value for trade-in

Check this out, I have purchased "4" cars from this dealership in the last 5-6 years, and sold two others for them by bringing people in to buy. After this, I try to purchase a genesis Coupe & then a Volvo, requested an email quote/response, and a received a email stating they would contact me within 2-4 hours. About 3-5 days later I got an email, and said I had already been in contact with a sales rep on my own. He was fine and absolutely did his job. Still I loved the dealership, and have been very impressed with the service people and service reps. Let me say that again, the service is excellent, and I will still go there to service my Hyundai. If you have a history, they should want your business. I was in the car business, and repeat business and word of mouth referral is your life's blood. After two visits, and going from a Hyundai Genesis coupe to a Volvo S60 ( salesman did his job), I was offered a trade almost 4-5 K under Kelly BB value, and they said they thought there was too much paint on the car. Sounds questionable to me, what do you think? The worst part was I said I wasn't satisfied, and left to go home. Today it is 12/26, almost 11 days since this process started. I never had as much as a follow email, or call from anyone. I am planning to buy a Acura (2500 more on the trade in), and my wife was looking at their SUV while I was discussing the deal. This is unfortunate, but the owners of Parkway need to know that someone dropped the ball (not the salesman), and certainly not the service people who have been EXCEPTIONAL!


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not applicable

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
Comments
Sort By:

Sorry for the late reply on this unfortunate post. We just learned today by Edmunds that we have the ability to do so. Still - we're saddened to hear that your recent sales experience did not go as well as we hope to acheive and that our customers expect from us. I'd like to hear more about this event so we can possibly rectify the situation. If you're willing to assist us in this matter - please contact us at 910-392-4888 and ask for Steven Bethke. Thank you and hopefully you continue to enjoy our services in our Service Department.

  • By genesiscoupe05
  • on 04/10/2012
  • 02:35:46 PM PDT
  • (dealer response)
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411