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Southern States Subaru Service Reviews

  • 2421 Wake Forest Rd
  • Raleigh, NC 27608 (map)
  • Chat with Dealer
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Service Rating Recommend Highly-New Car Purchase By JimRichmond on 01/16/14 03:23:24 PM PST
Recommend this dealer? Yes

Found our experience with Donnie and Sean to be pleasant and professional. They helped us find exactly what we were looking for, offered a very competitive price, quick turn around, and provided superior customer service. We definitely recommend purchasing a car with them.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Waste of Time By irmington on 12/15/09 12:00:00 AM PST
Recommend this dealer? No

I requested a service appointment online because no one answered the phone. I knew what part I needed because it had already been diagnosed, and emphasized that I only wanted an appointment once the part was in stock. Three people got back to me, none of whom communicated with each other, all thre...
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Service Rating Poor communication is the understatement of the year By smbiter on 06/05/08 12:00:00 AM PDT
Recommend this dealer? No

Having just moved to the Raleigh area, we were unsure where to take our 2004 Passat Wagon for repairs after someone ran a red light and crashed into us. AAA recommended using the local VW dealership, so off to Southern States our car went. The adjuster showed up at So States 2 days later to look at ...
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Comments (1)
Service Rating Poorest I've ever experienced By dschnell on 02/25/08 12:00:00 AM PST
Recommend this dealer? No

First they try to rip-off my wife...then they have the nerve to insult my intelligence. First we had to fight over the bad tires, then they ripped off my wife with the $300 brake pad replacement that costs $100 at midas. The second time she needed brake pads, I changed them in about 40 minutes for $...
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Service Rating Very poor customer service By gsd888 on 01/21/08 12:00:00 AM PST
Recommend this dealer? No

I had heard that Southern States (Raleigh) customer service on VWs was very poor, but I experienced it first hand when I had to take my 1999 VW Passat in for a service check/recall two years. I was pressured into repairing all the other parts on my car that "were about to break". "I wouldn't drive...
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