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Southern States Subaru Sales Reviews

  • 2421 Wake Forest Rd
  • Raleigh, NC 27608 (map)
  • Chat with Dealer
Sales Rating:

Not Very Impressed

Written by pdennis94 on 06/22/11 11:30:54 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Did not receive a fair value for trade-in

I got an online quote for a dark gray Subaru Forester that was listed on the dealers website in their current inventory section. I setup a time to see the sales rep I was dealing with via email and when I got there, that person was not there. Not a big deal. The interior of the Southern States Subaru dealership looked like a boiler room that was in the process of shutting down. There was very little furniture, the bathrooms were dirty and didn't have paper towels. Not very impressive. The sales manager told me that he would honor the price I was quoted, which I thought was great, and then told me the car I was given a quote for was no longer on the lot but they could get me the car I wanted with a dealer to dealer trade. So I gave them the colors and options I was interested in and then went on a test drive. When I got back I was told that they couldn't find any Forester's with the colors/options I was interested in. I knew for a fact that 2 other Subaru dealers in the area did have what I was looking for, so they pretty much lied to me. Then they gave me a quote for my trade in which was $3,000 below what other dealers gave me a quote for. That would explain the low quote that they gave me on the new Subaru Forester. When I told them this they lowered the price by $1,500, which was still too high. I left and went to one of the other Subaru dealerships and got the Forester in the color I wanted, plus options, and paid over $500 less than what I would have paid at Southern States Subaru. Don't buy a car here, go to the other 2 Subaru dealerships in the area.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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