This is my best new car buying experience by far...From the get go, the quote I received from Derek Quint (the Mazda Internet Sales Mgr) was very reasonable, described all details of all sale scenarios (cash or finance) in detail, clear and much to the point. No wasting of my time to "dance around and negotiate" - he knows that Internet shoppers are savvy and usually have done some extensive research and comparative pricing. After I had done some more homework on pricing , I felt that his quote was extremely fair from the very start (all other dealers initially inflated the price, which gave them more wiggle room in negotiations later). When I finally met with Derek and Sean (the Finance guy), I did not feel the need to "play games" as this time it was different - I was not in a see of sharks, but rather among knowlegeable professionals who sincerely wanted my business - not only to close this sale and make a quick buck, but it seems to keep me happy so I keep comming back for all my transportation needs in the future. Everything was very straight forward (as it should be) - there was no mistakes adding up the numbers, they answered every question I had on the vehicle, overall the sale experience was a breeze. Also consider this - I had closed the deal late in the evening, all docs were signed (sale was final)and I came back on the following day to pick up the car (after being detailed) only to have my wife notice a very small scratch on one of the fenders....Derek arranged to swap the car for another one, to get all new docs prepared & signed (all in about 2 hours time), so that me and my wife could drive away as happy as we could ever be. Now, that's what I call good custmer service !! It seems to me that Southern States does not operate under the "cookie cutter" platform (possibly because they are privately held), instead they really focus individually on each customer and adhere to their needs on a one by one basis. I would gladly reccomend this dealership and especially the guys at Mazda - Derek Quint and Sean.
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