Southern States Imports of Raleigh, North Carolina

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Poor communication is the understatement of the year

by smbiter on 06-05-08 (03:24PM)

Pros:

None.

Cons:

Poor communication, poor customer service, poor attitudes, poor work ethic

Having just moved to the Raleigh area, we were unsure where to take our 2004 Passat Wagon for repairs after someone ran a red light and crashed into us. AAA recommended using the local VW dealership, so off to Southern States our car went. The adjuster showed up at So States 2 days later to look ...

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Poorest I've ever experienced

by dschnell on 02-25-08 (07:44AM)

Pros:

Nice waiting area

Cons:

Over priced, questionable practices

First they try to rip-off my wife...then they have the nerve to insult my intelligence. First we had to fight over the bad tires, then they ripped off my wife with the $300 brake pad replacement that costs $100 at midas. The second time she needed brake pads, I changed them in about 40 minutes fo...

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Very poor customer service

by gsd888 on 01-21-08 (01:48PM)

Pros:

None, very very poor customer service.

Cons:

Rotten customer service, poor manners, very unprofessional

I had heard that Southern States (Raleigh) customer service on VWs was very poor, but I experienced it first hand when I had to take my 1999 VW Passat in for a service check/recall two years.  I was pressured into repairing all the other parts on my car that "were about to break".  "I wouldn't dr...

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