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McKenney Chevrolet Buick GMC Sales Reviews

  • 831 S Main St
  • Lowell, NC 28098 (map)
  • Chat with Dealer
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Sales Rating EXCELLENT CUSTOMER SERVICE Written by foodiegeek on 04/24/14 10:49:25 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you are looking for a no pressure, down to earth, honest and top rated customer service oriented dealer, look no further than McKenney Chevrolet Cadillac Buick GMC in Lowell, NC. I was treated very well beginning with my initial email contact by Angela, through my introduction to Kurtis, an email...
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Dealer Response

Congratulations on your new purchase! Thank you for taking the time to write about your experience. It is magnificent to know that Steve, Kurtis and Robert our staff were able to provide you with the pressure-free and knowledgeable service that McKenney Chevro... Read more

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Sales Rating McKenney Chevrolet Sells Defective Cars Written by sonicsadness on 03/23/14 03:09:55 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

After decades of being a loyal customer, McKenney Chevrolet sold me a car with a defective transmission. McKenney Chevrolet refused to do the right thing (fix or replace) and blamed me for the faulty workmanship. The true measure of service is how a dealership handles dissatisfied customers. McKenne...
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Dealer Response

Please accept our sincerest apologies for what took place during your visit. This is not how we do business at our dealership and the service that you received was unacceptable. If you could please contact us directly, we would like to discuss what occurred so... Read more

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Sales Rating No Good - Cruze On By Written by NewCruze on 09/02/13 06:19:36 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

My "great deal" at McKenney Chevrolet began to fall apart when I wouldn't settle for their uncompetitive finance rates. After making it clear that I could finance outside the dealership, they refused to give me a fair price for my trade. My purchase wasn't a high-end vehicle so there probably isn't ...
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Sales Rating Outstanding sales and management!! Written by KKincaid82 on 05/02/13 03:06:59 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

When I first arrived at the Dealership I was greeted with a smile and a handshake. They asked me if I was there to see anyone and I informed them that I was in the market for a brand new cadillac CTS. The sales man guided me to the product; I believe my salesman name was Junior W . He informed me of...
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Sales Rating Zero Stars - The Truth is Out There.... Written by fmulder on 04/21/13 07:21:34 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Please see the conversation below between myself and McKenney Chevrolet management in the comments section. Note how they change their story from "we don't use reputation management" to "we use Dealer Rater". Dealer Rater is a paid-for reputation management program designed for car dealers. If McKen...
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Dealer Response

We are not paying for any reivew sites. We use Dealer Rater, a very good website that allows all reviews. Of which I think you posted a negatvie review. Those are the reviews that are posted to our facebook site. On our facebook site we do only allow the posit... Read more

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