The guys are far above any other local dealer.Written by dickdumas on 08/13/08 07:00:00 AM UTC Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? No
I tried to trade my 2006 Tahoe to Vann York Toyota & other dealerships to no availe. I blame that on myself for thinking gas would always be cheap. The run around I had to go through at other dealerships was incredible. When I went to other dealerships - all that the other salesmen wanted to know was "How much cash I had down" & "What was my credit rating". They did not ask for what I wanted or even offer a demo in any of their vehicles. Discouraged I then did my shopping on line. Vann York Toyota was one of the very first to send me a quote(10 mins) and gave me a phone call to discuss my situation. We set up an appointment on the car I selected along with a time to look at the Tahoe. - No mention of credit checks or how bad "upside down" I may be in my trade. Rick Campbell - the manager, personally called me to make sure the salesman who called answered all my questions, and that the quote he sent was on the right vehicle.& right options I had selected. When I arrived at the dealership, late I may add. They took the time to let me drive the Camry I had selected and then had a couple of guys to drive my Tahoe. They also called their GM store to get a bid as well. Well, needless to say, I just could not justify the loss I had to absorb in my Tahoe to do a deal. But the manner & professionalism in the way they dealt with me was so far ahead of anyone else. I sent my daughter to Vann York to look at a Corolla or Yaris & she was so impressed with the car & the people, she bought that day. If more dealerships would use Vann York's model of dealing with clients, from the internet to the "on the lot experience" - I know they would have more sales. I am an older man - but I love the internet to shop. so far - Rick, The sales staff & all the folks at Vann York are ahead of the game.