LaFayette Ford Lincoln

by Jennifer on 03/26/2024

Purchasing our truck was easy as could be at Layfayette Ford. Our sales guy, Scott and the financial guy Jearis were very helpful. Neither one stopped until we reached our goal! We love our Maverick!!

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by Aking325 on 02/06/2024

Lafayette Ford is a top notch dealer. Very easy to work with. How much do I like them? Enough to drive 3.5 hours to buy from them.

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by GSUMom21 on 01/04/2024

We recently bought a new truck from this dealership. Everyone was very friendly & helpful throughout the entire process. No pushiness or vulture-like sales tactics like you see at some dealerships. We test-drove trucks the size we were looking for from nearly every brand before deciding the one we got was "The One". This was our first stop & we made it clear that we intended to drive others before making a decision - no problem & no pushing to "sign now!!!" just suggestions & helpful information to help us make the decision. Thank You - we love our new truck!

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by Sam Gordon on 12/22/2023

I ordered a custom built F250 with the sales team. They made it an easy process, and they answered any questions I had. Stop in and see my guy Blake when you need a vehicle.

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by Corsair on 12/18/2023

Customer service is the best from the moment I walked in the door. I purchased a Lincoln Corsair and what a great experience. Larry, my salesman, very personable, knowledgeable, easy to talk with. Jarvis, my finance person, again, very personable and welcoming, great. Travis, my service dept person, also great. Jerome, parts dept person, awesome. Kyle, my finance person, great!!! Lafayette Ford if you’re looking for a great deal and great customer service. Great experience with Lafayett

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by javapup on 09/11/2023

Quality repair

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by W McDonald on 08/02/2023

We took our vehicle to Lafayette Ford/Lincoln. It had some factory warranty upgrades to be completed and had a problem tire. As always, these fine folks took us right in, and immediately went to work to do the warranty work, and corrected the tire issue, and we were out of there quickly! This wonderful team had a smile on their faces, and were great to work with!

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by Jojo1031 on 07/25/2023

Best customer service and the service was handled in a great amount of time.

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by Will3529 on 07/19/2023

My door would not open from the rear passenger side inside of the vehicle. It was discovered that the cable had detached and fell to the bottom of the door. I paid 200 dollars for a diagnostic service that was not needed just to reattach a cable. My vehicle is a 2019 F150 with no accidents. This just doesn't seem right.

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by waltccc on 06/27/2023

Great job servicing my vehicle and also giving 10% military discount with coupon.

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by wsmith1166 on 05/09/2023

Received the best customer service since I have been going there! Despite them being busy and training someone new big improvement in customer service! Thank you!

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by Dissatisfied on 03/17/2023

The service department took a brand new battery that I delivered to them and drained to 0% charge. I now cannot start my car, lock it with my key fob, or do anything with my car. They also left the panel on the door on the floor of my car. Shabby service does not begin to even cover it.

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by Christopher on 03/10/2023

My local dealership didn't seem to interested in getting exactly what I was looking for, so I was on my own. After a lengthy search I found it at LaFayette Ford. Jennie was the one that answered my call and helped through every step of the process. If she didn't have the answer she was very quick to figure it out and get back to me. Excellent service from the other staff members I spoke with as well for the paperwork end of things.

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by BobIllig on 02/27/2023

I had scheduled a service online and got a confirmation text and email as well as a reminder the night before my appointment yet when I arrived the next morning I wasn’t even on their schedule. They did get me in right away but an hour and 15 minutes for an oil change seems excessive to me. I scheduled an appointment at ford thinking an appointment would be faster than a walk in at jiffy lube but the speed of service at jiffy lube beats ford by a long shot. I was rather disappointed seeing as how this was the first brand new vehicle I had purchased in a while so I wanted to keep servicing records with the dealer but I hate waiting especially when I have an appointment. The ladies at the front desk aren’t the most friendly either, I had a check engine light on which I thought was due to needing an oil change but they said it was something else and that I would have to schedule another appointment for that, which I did and unfortunately that’s over 2 weeks away with my check engine light on and they could have easily checked the code on the warning light in just a few minutes while I was already there. And when they were finally finished with my truck I watched as they pulled it out thinking I would be called to the desk soon but after waiting several minutes I just decided to ask, of course the lady I asked was the one not doing anything and she had given my paperwork to the other lady that was on the phone so I guess I was supposed to just wait till she finished her phone call. After waiting several more minutes I was about to just ask for a manager when the first lady that again still wasn’t doing anything finally went and got my paperwork and checked me out, she should have done that earlier rather than just let me wait but customer service doesn’t seem to be about the customer anymore. Looks like I’ll be visiting jiffy lube for regular oil changes.

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by Jcwarren on 02/18/2023

Worst car buying experience. Would not recommend. Truck had prior damage not on carfax. Dealer did poor job inspecting. Battery covered in acid and out of alignment.

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by Darraldw on 01/12/2023

Mobile service for recall

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by racetm3 on 12/28/2022

Ashley was very helpful. My experience was very good.

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by PanchoM on 12/22/2022

Always top notch! Friendly, Courteous and Informative. FIVE STARS above the other Ford Dealers locally.

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by samklug4771 on 03/16/2022

I usually like this dealership for work since they have done well in the past. But this time was the worst experience ever! I had the car towed into the dealership since it would not start about a week before Thanksgiving 2022, and they could not figure out what the problem was. They never saw this issue before, but they never did any research about it or contacted other dealerships to see if someone else had come across this scenario. They wanted more hours of diagnostic and gave an estimate of over $1k, stating that they were not sure if that would fix the issue or not. Due to my advisor and then myself getting COVID, the car stayed at the shop until mid March - during this time, nothing was figured out. The inside of my car was tore apart from them trying to 'diagnose' the issue, and was not put back together at the time the car was relinquished to lienholder. Car to date still will not start.

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by MsHayabusa on 11/07/2021

The check engine light was on my mom’s 2016 Ford Fusion and an inspection, so she could renew her registration and pay taxes before November 1st. I scheduled an appointment at Lafayette Ford for October 18, 2021. When I dropped the car off, I included a detail note stating that I recently took it to Auto Zone and the diagnostic code they pulled was the “P2096”(Post Catalyst Fuel Trim System Too Lean” “Bank 1” and that I was aware of the Catalytic converter was still under warranty. The service tech contacted me the next day and informed me that the mechanic Stephen Payne (SP) found the problem, he said SP pull the code (p018c) (Fuel pressure sensor), “fuel line pressure sensor failed. Found sensor seized into line and could not remove, allegedly, the fuel line assembly was replaced. The reason I said allegedly because the service tech tried to help me find what part was replaced but was unsuccessful. He attempted to get the mechanic with no results. I wanted to see, what had been done. This was October 19, 2021, paid $795.07 ($139.00 diagnostic fee is included). The notation on the invoice stated the car was tested and verified it was good to go. After driving the car for less than 8 miles, the CHECK ENGINE LIGHT is back on. I took the car back to Lafayette Ford October 20, 2021. Talked to service tech and he updated me by stating (SP) said it was the catalytic converter (under warranty), and the O2 sensor needed to be replaced (not under warranty). Service tech called to let me know the car was ready and that QC took it out for a test drive and when he returned, they checked to see if a code would generate. He said the code was “p0420”, which indicates there’s a problem with the catalytic converter/O2 sensor. At this time, I was not charged for the installation of the O2 sensor, but I was quoted $106.26 plus $30.00 for inspection, totaling $136.26. I picked the car up Friday, October 29, 2021, drove it for 7 miles and the CHECK ENGINE LIGHT WAS BACK ON, and on top of that, I decided to pop the hood and look around. I immediately notice the engine cover was missing… smh! Saturday, October 30, 2021, I return to Ford and ask if someone could contact (SP) and see what happen to the cover and one service tech said he didn’t know how to contact him… Red flag!! The worst thing a mechanic can do is not COMMUNICATE and no one at your place of employment can contact you…. (Sounds like bull crap to me). I was told to speak to the service manager Loretta Davis on Monday. She contacted me, before I could reach out to her. She stated she would make sure the car would be done right on this 4th visit. She also stated she would be given me a discount for all my troubles. I got the call, to come pick the car up on November 2, 2021. I was charged $233.83 ($30.00 for inspection, so $203.83). The complete total before LORETTAS whopping $11.57 was $245.40 but I was originally quoted $136.36 ($30 is included for inspection. The taxes were $14.09, which is more than LORETTA’S whopping $11.57 discount. I truly feel like Lafayette Ford can not be trusted. The back and forth was ridiculous and the mechanic (SP) was never available to show me the work from the first day I brought it in. This is the first encounter I have ever had with Lafayette Ford, and this was the last!!

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by ApacheJack on 03/25/2021

Took my 2019 F-350 to Lafayette Ford to check on front end shimmy. It is a known problem that was evaluated and replaced in a very quick time. Thanks.

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