Sport Durst Chrysler Dodge Jeep Ram Service Reviews Dealerships
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Sport Durst Chrysler Dodge Jeep Ram Service Reviews

  • 4511 Durham Chapel Hill Blvd
  • Durham, NC 27707 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating Deceptive and No Integrity By chip124 on 02/20/15 01:28:58 PM PST
Recommend this dealer? No

I went into the dealership for the first time with a check engine light. They stated the charge would be $89.00 to check the code. The problem turned out to be a EGR valve (new $30 at Advance Auto) Total work time was less than 40 actual minutes and they charged 260.00!! I discovered the next day ...
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Dealer Response

Our customers are our top priority, and it is disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about your experience and work with you to help you feel better about your visit. Please visit us at yo... Read more

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Service Rating Great Service By MarthaBb on 01/22/15 06:00:45 AM PST
Recommend this dealer? Yes

Ralph of your service department is one of the main reasons I keep returning to Sports Durst. He is always ready to help me and has taken great care of all my cars!!
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Dealer Response

Thank you so much for the nice review. Ralph is a key component of our team here at Sport Durst Automotive Group and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean... Read more

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Service Rating Sport Durst Mazda service, Durham NC. By RICRDU on 12/19/14 12:37:25 AM PST
Recommend this dealer? Yes

Great service contacts (Ralph & Jen). Unfortunately for a customer of over 10years who wants to keep their vehicle in manufacturer-recommended shape, always an expensive visit.
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Dealer Response

It is wonderful to hear that our team was able to provide you with a great experience. We really appreciate this feedback, and we will share it with them. Thank you, and if you have any questions about the work that was done, please feel free to contact us. ... Read more

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Service Rating Great service & great people By JES_USMC on 10/23/14 06:00:42 PM PDT
Recommend this dealer? Yes

Friendly, helpful and thoughtful staff. Technician explained process they used to determine fault and resolution. There was no time wasted with unnecessary actions. Very thorough work.
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Dealer Response

Thank you so much for taking the time to write this review. We are completely dedicated in providing top quality customer service and we are ecstatic to hear that your experience reflected this dedication. We look forward to working with you again in the futur... Read more

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Service Rating Customer perspective By Ali1967 on 09/21/14 06:49:48 AM PDT
Recommend this dealer? Yes

I like your dealership and I'll like the staff staff was very helpful and good but I had the same problem twice keep forgetting to reset the odometer where it would says you know how much of a life of oil left in there and I have to keep coming back and get a reset best on the side by the side that ...
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Dealer Response

Ali, thank you for writing about your visit with us. I'm happy to hear that your overall experience was positive. However, we always strive for 100% customer satisfaction, and I do apologize if we missed that mark during your visit. I will be sure to pass alon... Read more

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