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Lake Norman Infiniti Service Reviews

  • 20435 Chartwell Center Dr
  • Cornelius, NC 28031 (map)
  • (888) 601-7650
  • Chat with Dealer
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Service Rating Excellent Customer Service By LondaL on 10/23/14 07:05:19 PM PDT
Recommend this dealer? Yes

Excellent customer service and attention to detail! Dane is a rockstar when it comes to customer service and follow through. He is detail oriented and always has a stellar attitude! In addition, it was wonderful to have a beautiful loaner car while mine was being worked on.
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Dealer Response

We appreciate you for taking the time to provide such great feedback. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Our primary focus is to provide each and every customer with exceptional service, ... Read more

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Service Rating Perfection By Fripper on 09/20/14 07:25:12 PM PDT
Recommend this dealer? Yes

As always; the service is perfection. Great communication, and always a friendly smile. I drive 300 miles to get my car serviced there. I coincide my trip with business trips, but I can't imagine ever getting service elsewhere.
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Dealer Response

We appreciate the time it took for you to write this review. It is important that our customers feel completely confident with the service they received and it made us happy to read your review. If there is any other automotive need that we can assist you with... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating GREAT TEAM AT LKI By hollycook90 on 09/17/12 02:47:45 PM PDT
Recommend this dealer? Yes

I had my G37 serviced this week and my overall expierence was impeccable! I was in and out in a short time and the price was awesome!! Stephanie MADE SURE that my child and I were BOTH very comfortable during our stay and I wouldnt go anywhere else but here, EVER AGAIN!! :-) Many Thanks to the Lake ...
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Service Rating TERRIBLE AND DISHONEST By 3crazykids on 12/14/11 08:52:11 PM PST
Recommend this dealer? No

I bought a very expensive QX56 here back in June mainly because they were very aggressive with pricing. Everything has gone downhill since. They lost a headrest which my sales guy Keith promised to hold in his office. No one including Victor (Service Manager) would return my calls and finally when I...
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Service Rating Rip Off!!! By mseenviro on 08/30/11 06:02:07 AM PDT
Recommend this dealer? No

I purchased a 2010 G37 from Lake Norman in April, 2010. It was a relatively easy process. But then comes the service department. Every time I went in they tried to add vastly over priced additional service. Even an oil change and tire rotation was approximately $100.00. What finally did it for me ...
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