Lake Norman Chrysler Jeep Dodge Ram
Customer Reviews of Lake Norman Chrysler Jeep Dodge Ram
Lake Norman Chrysler Dodge Jeep & Ram
byon 10/27/2023
The staff at the dealership was a very knowing and efficient, and answered every one of my questions professionally. I drove a 2023 Jeep Wagoneer and the salesman was very knowledgeable and very sweet. They did not push a sale on me like other dealerships and I appreciate that. Thank you Lake Norman CDJR. 😊
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor follow up
byon 12/28/2023
I had my car was brought in for a routine oil change and I asked them to check the “cornering” light feature that stopped working. I asked them to call or text me with questions since I was not present. When my husband picked up the car, they told him the lights were checked and everything was working properly. My cornering lights still don’t work. I wish they had called me to let me know.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Lake Norman Chrysler Dodge Jeep & Ram
byon 10/27/2023
The staff at the dealership was a very knowing and efficient, and answered every one of my questions professionally. I drove a 2023 Jeep Wagoneer and the salesman was very knowledgeable and very sweet. They did not push a sale on me like other dealerships and I appreciate that. Thank you Lake Norman CDJR. 😊
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
DJ from Lake Norman was AWESOME!!!
byon 10/25/2023
Best experience I've ever had from start to finish. DJ took us through everything and kept contact with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 10/24/2023
But a van for my plumbing company. Joseph went out of his way to make sure I was able to get what we need. It was seemless and an overall pleasant experience. Definitely going back for my next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nothing but problems
byon 10/23/2023
Went in for simple software update. Have had nothing but issues. The heating and air stopped working. Could not control it from the radio. Unable to use Ram connect. Have talked to Ram connect and the Dodge dealership and still no resolve.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great service
byon 10/17/2023
Friendly staff and great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP!
byon 10/14/2023
I purchased a used Jeep Wrangler from Lake Norman Chrysler Jeep Dodge last year. Needless to say this was an absolute lemon of a purchase. From the time we started driving the vehicle we had problems. 8 times the check engine light has come on. We purchased an extended warranty with the vehicle and all of the repairs that were filed with their warranty company were denied. Ultimately the warranty company cancelled my warranty without even notifying me. I was told by the dealership that I would have to purchase another warranty which covered few miles and years but at the same cost. The dealership agreed to repair the transmission which took over 2 months. When I finally received my Jeep back and test drive it, the check engine light came on again. The dealer took the vehicle back to repair again. After several weeks I picked up my Jeep only for the check engine light to come back on after 4 days of driving it. I requested that the dealership refund my money as this vehicle is a lemon they have refused. I would never buy a vehicle from Lake Norman Chrysler Jeep Dodge again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Services
byon 10/03/2023
This facility has quality staff with diligent and effective service. They are knowledgeable with good communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2017 Jeep GC Limited
byon 09/19/2023
Service department was exceptional. Friendly, courteous, communicative and timely. My Service tech Kelley Murthie made sure my Jeep was properly taken care of. Will absolutely be bringing my truck there for all my services
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department!
byon 09/18/2023
5 stars in my book . They always make me feel welcome as a customer. They listen to my concerns . They are the only ones who have serviced my truck since I bought it new from them. Never an issue .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wrangler oil change
byon 09/14/2023
Disinterested service writer once she found out the service was for a complimentary oil change and tire rotation, provided with purchase of new vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Owner
byon 09/14/2023
Always professional, courteous and clean
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2017 JKU water pump replacement
byon 09/08/2023
Service advisor Chuck was in it!! Great service as always! Only issue was having to make an additional trip due the extended warranty provider was closed when we were there on Labor Day. That is the only reason for the four star’s.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
LKN Chrysler Jeep Dodge
byon 08/28/2023
I will say my experience purchasing a used vehicle was much easier than expected. I let them know I did not want to spend my entire day at the dealership. I made an appointment and was out very quickly. My only issue I have is the follow up. I had texted to ask a few questions and never received a reply.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Anthony F
byon 08/25/2023
They got my truck in very quickly and had the issue figured out in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 08/23/2023
The team was thorough and helpful! And a very pleasant showroom/waiting area!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/19/2023
Chuck is an awesome individual but, I had my car in 3 months before to fix this problem, they changed a bran new battery with a battery, and windshield wiper hoses at a cost of $700, that wasn’t the problem. This last time was $1500, and 3 weeks, I bought my wife a new car because I couldn’t wait any more. I chose not to have you install the hands free module as the cost of it was basically $700, I paid $800 to troubleshoot what the problem was. That was already paid for prior to troubleshoot. All questions couldn’t be answered, with yes or no.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
My Experience with Lake Norman Chrysler Dodge and Jeep
byon 08/17/2023
Of all the Dealerships I have been to, to buy a vehicle or to get serviced this Dealership is hands down by far the best! I am greeted when first getting there by Hello! Welcome, is anyone helping you, or what can we help with you with today. When buying a vehicle the sales folks listen to your concerns or questions, and they address them quickly, and they take the time to go over things about a vehicle the customer is considering in buying. The folks in the area where you do the signing of the paper work are GREAT as well! I had John Cauble, in which he made sure that I understood each document I was signing! Also when coming out to get me in the show room greeted me with a hand shake. Afterwards of signing the paper work, hand was shook once more and Thanking me for coming back for yet another purchase of a Chrysler 300. When I went to get in my newly purchased Chrysler 300 I was met by the sales person named Maggie, in which I was also told Thank You for your purchase from us and we all here hope you enjoy your new ride! Then she continue to go over some more stuff with getting things activated before leaving the dealership to head home! The thing here is even though it was pushing for them to close for the day, they all were still taking the time to go over stuff with me and making sure I understood everything, and was not rushing me out just because it was 8pm on a sat evening! Love this dealership, and the professionalism that they each have!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Losing oil
byon 07/26/2023
My service advisor was good but on her days off there was no communication with a advisor vehicle when I called to check on my vehicle no one could tell me anything about my v
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Disingenuous Dealership Practices
byon 04/27/2021
Worked with Ken (Sales Manager) and Juwan to purchase a 50K Jeep Grand Cherokee Overland. My husband and I were in the process of finalizing the numbers and agreeing to the deal when I received a TEXT from Ken that the car was sold. There was no warning no discussion. We have had plenty of car buying experiences and just recently purchased an Audi and Honda with great customer service. Ken treated us disingenuously in this experience and I highly recommend that futures buyers beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
$$$$ for fluids and possible repair
byon 04/23/2021
How can a dealership stay in business with outrageous pricing after the fact for service??? I bought a used 2012 Chrysler 200 S Convertible from a different dealer. I took to LKN Dodge for fluids replacement and a diagnosis on my suspension. ALL I got was inaccurate billing for services. I was told $155 from Sal for the diagnosis and got $179.99 per LINE ITEM. I stopped them right away so I would NOT get charged $$$$. I asked the service manager Brandon for explanations and got even different charges. He agreed for the $155+ tax to get my car back. I NEVER felt so in raged about what could have happened if I didn't catch in time. I will never step foot in that dealership ever again. We bought a car/serviced it there for years before this happened
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
