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Ben Mynatt Cadillac Service Reviews

  • 281 Concord Pkwy S
  • Concord, NC 28027 (map)
  • Chat with Dealer
Service Rating:

mimimum service done

Written by jarhead61 on 01/20/12 06:06:47 PM PST
Recommend this dealer? Yes

I have only had oil changes and even those were few. Most all of my service has been for oil and tire rotations from local retailers. When I purchased my car in 2004, I took it back for a free oil change and check of the veh. The car did not have a front end license plate holder and I requested one to be put on as I know they come (in the trumk) of the car from the factory. I'm a Marine Vet. and like to show my pride in a USMC License plate!!!! The Service Dept. refused to put one on, stating that the car was a trade from a dealership in Mooresville, and there was no lic. frame included, and told me they would put one on for I believe it was $32.00. That $32.00 expense that I refused to pay soured my opinion on the dealership, but in all fairness, Ben Mynatt has a very good reputation as far as I can tell. I would buy another Buick from them but would make sure it had the lic. frame on the front when I drove off their lot! Just as a tip for the Serv. Supervisor, you might suggest that your cust. svc. reps. not to let such a simple request be denied. It might cost you a dozen or so oil changes, not to mention valuable service work on the car.. I never did purchase a frame for the license plate as I had always intended on going to a junk yard for one. Now after writing this, I just might get off my duff and do it!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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