I called to get info about buying a new 2010 fully equipped Outback with navigation, etc. and spoke with Tim. After telling him that I wanted to partake in the Subaru guaranteed trade buyback program for my 2005 Outback, he checked with his management and emailed me that Smith Cairns will NOT honor the Subaru program. I called Subaru HQ and the rep there at HQ then called Smith Cairns and spoke with Tim, telling him he cannot refuse to participate in the program, as Subaru HQ was providing the buyback, not the dealership. Tim then stated to me in an email: "Against my better judgement we have to see your car before we can agree or disagree to any part of the GTP program." I told him that 2 other dealerships who had already inspected the car earlier this week offered full value of the buyback, but that I would bring it in anyway this evening so his in-house appraiser, Tony Forcelli, could write it up and I would buy the car at a very good price he sent to me in an email an hour before I went there. When I arrived, this [violative content deleted] (Tony) then starts saying that there's a ding here and one there, etc., and that he would have to take money off the Subaru Guaranteed Trade price. My wife asked, in a joking manner, how much are you taking off, at which point Tony went berserk. He refused to write the appraisal, called me a [violative content deleted] and tried to get in my face. Tim had already walked away from Tony. I tried to calm Tony down, suggested to him that we start over again, but he was irate and quite honestly, out of his head. He clearly lost all control and basically chased out a willing, able, and ready buyer, as I had earlier stated to Tim that I would come in and purchase the vehicle. This is no friendly dealership, people. Stay away. While one never knows what kind of crazy people there are in the world of car salesmen and dealerships, you nows know about the type of people who work at Smith Cairns. Forewarned is forearmed.
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