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Paragon Acura Service Reviews

  • 5602 Northern Blvd
  • Woodside, NY 11377 (map)
  • (888) 454-2584
  • Chat with Dealer
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Service Rating Good service By Nereida1 on 06/26/14 09:25:31 PM PDT
Recommend this dealer? Yes

I was met with a representative immediately. In particular, Alex was very helpful with keeping me informed with regard to the steps of service that my car required.
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Dealer Response

Thank you very much for taking your time to leave us a great review! It’s a pleasure to know that Alex was able to accommodate your needs. We value our customers and we look forward to seeing you on your next visit. I would consider it a personal favor if y... Read more

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Service Rating excellent customer service By trendychild on 04/09/13 10:19:47 AM PDT
Recommend this dealer? Yes

From the beginning of transaction til the end, I was completely satisfied. I also observed a difficult customer be handled with ease. Great job Paragon Acura.
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Dealer Response

Hello, I would like to start by sincerely thanking you for your patronage and the time you took to write this wonderful review. I am delighted to hear that you had such a great experience with our service department! We work hard to ensure that our customers r... Read more

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Service Rating SERVICE?!?! MY 2 year old can service the car better! By lisar0320 on 08/23/12 07:57:23 AM PDT
Recommend this dealer? No

Certified technicians my butt...took my car 3 times and they still haven't fixed the wheel alignment, the tires squeal when turning left or right (at low speeds) and they're so called car wash....could've fooled me! Certified pre-owned? none of these things should be happening had the car been throu...
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Dealer Response

Our belief at Paragon Acura is to provide the very best customer service, and I am sincerely sorry this wasn't the case for you. I want to thank you for taking the time to let us know about your experiences with us and bringing this to my attention. I would be... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Terrible Service Department experience By ari_vederci on 10/08/11 10:43:48 AM PDT
Recommend this dealer? No

Terrible Service Department experience. Three months prior to my horrible experience, I bought a 2010 Acura TSX with manual transmission from an Acura Dealership in Manchester CT. Only drove the car for 2800 miles and 3 days into my 10 day vacation in New York City, my brand new clutch burns out re...
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Service Rating Words cannot express how much this location makes me want to rip someone's By jlee6373 on 08/04/11 01:15:34 PM PDT
Recommend this dealer? No

Words cannot express how much this location makes me want to rip someone's head off. The latest of a pile of issues since 2009 is the wonder of why I would drop off my car for service at 8AM Wednesday morning, inform that I will return first thing Thursday morning for pick up, only to discover that ...
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Dealer Response

Thank you for taking the time tell us about your experience at our store. We would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your vi... Read more

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