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Paragon Acura Service Reviews

  • 5602 Northern Blvd
  • Woodside, NY 11377 (map)
  • (888) 903-7477
  • Chat with Dealer
Service Rating:

48th Street Location is full of dishonest [violative content deleted]

Written by susans23 on 07/28/11 02:30:47 PM PDT
Recommend this dealer? No

I have time and time again been patient and forgiving of this location. But they always take my kindness and patience for granted. They promised to polish my car when I was making the purchase. They said they would get rid off any scratches, marks, and change out the old tires for newer ones. I SHOW UP FOR EACH AND EVERY APPOINTMENT ON TIME AND EACH TIME THEY STAND ME UP. THEY ARE IRRESPONSIBLE [violative content deleted]. THEY NEVER PICK UP MY PHONE CALLS, AND I CAN NEVER REACH THEM. NOONE CAN GIVE ME AN ANSWER. The manager I spoke to is a [violative content deleted]. He would tell you one thing and never do it. The whole showroom is in on it together. They will make it seem like they are working on it, or to make things better. But NOTHING IS EVER FIXED! The sales person plays little tricks like standing you up in the morning, then will show up in the afternoon after you've gone. I caught him off guard one day and he once again played his stupid tricks. THIS ENTIRE DEALERSHIP IS A SCAM. THEY HAVE THE WORST SERVICE ON THE FACE OF THIS PLANET.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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Thank you for taking the time tell us about your experience at our store. We would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit. All of us at Paragon Acura value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards, Brian Benstock - General Manager

  • By paragonacura
  • on 08/04/2011
  • 10:10:01 AM PDT
  • (dealer response)
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