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Paragon Acura Service Reviews

  • 5602 Northern Blvd
  • Woodside, NY 11377 (map)
  • (888) 454-2584
  • Chat with Dealer
Service Rating:

Unable to resolve delivery issues

Written by ihateparagon on 10/20/10 12:00:00 AM PDT
Recommend this dealer? No

I purchased a factory certified TL from Paragon in September 2010. Right from the start I should have walked away. Within a few days of owning the car the following occurred: shaking at high speeds (this ended up being bent rims) and the battery died. The battery issue was resolved quickly. However, after several occassions of going to Paragon, I have yet to get rims that are not bent. Their first attempt in "fixing" this issue was just balance the tires and not check the quality of the rims (like I asked). The next attempt they looked at the tires and rotated/balanced the tires again. They still did not look at the rims and I told them that there was still a shake. They asked me to go to an independent shop. I went to a shop and they told me I have 3 bent rims! Paragon then told me that they would replace all 4 rims with NEW rims. I brought the car in and they replaced the old rims with USED rims that were scratched and beat up. They assured me that these rims are not bent and they would re-condition the appearance. I reluctantly took the car. As I drove home the shaking was the worst it had ever been. I called up the managers (who I had been speaking to long before this) and said that this needs to be resolved immediately. They took my car back and sent the rims to be re-conditioned. I thought this would resolve all my issues. Although the rims look great, I came to find out that 2 of the rims have slight bends. What kind of re-conditioning did these guys do?! Acura Client Relations is involved and I hope to have all my issues resolved soon, but it is now mid-October and I do not enjoy driving my new car. I would not recommend Paragon to anyone. They are nice to your face, but become deceiptful while you are not around. One last thing-they did not even file my out of state DMV paperwork properly. I had to sit in my state's DMV for 1 hour to resolve their mistake.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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