Cappellino Buick GMC
Customer Reviews of Cappellino Buick GMC
New Lease of Buick Envision
byon 02/24/2024
I returned to the dealership, once again to end a lease and get a new one going. I was helped from beginning to end, as always by Mike Matthews, who helped me finalize the end-of-term process for my former 2021 GMC Terrain, and into a beautiful 2023 Buick Envision ST. This is now the fourth vehicle leased from the dealership and Mike has helped me since day one; even helping my mother recently get into her second lease from Cappellino as well. Mike's efforts, along with the entire staff are invaluable, year after year!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Lease of Buick Envision
byon 02/24/2024
I returned to the dealership, once again to end a lease and get a new one going. I was helped from beginning to end, as always by Mike Matthews, who helped me finalize the end-of-term process for my former 2021 GMC Terrain, and into a beautiful 2023 Buick Envision ST. This is now the fourth vehicle leased from the dealership and Mike has helped me since day one; even helping my mother recently get into her second lease from Cappellino as well. Mike's efforts, along with the entire staff are invaluable, year after year!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 05/17/2022
Amazing experience. Have bought my last 6 cars here. Great sales staff, great service. I wouldn't go anywhere else!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
DISHONEST. CHANGED AGREED UPON PRICE TWICE AFTER CREDIT APP
byon 02/22/2019
This experience was extremely dishonest and shady. We had an agreed upon deal between trade-in and new vehicle 3 times that changed, TWICE after a credit app. The rates did not change, the pricing on the vehicles did after a formal credit app with 2 hard inquiries. Ultimately, the sales manager, Steve, pulled the offer saying my vehicle wasnât worth what THEY QUOTED and confirmed after review. Additionally, he said it was because they took on two more of similar vehicles within 48 hours. So what is it? Not worth it, or inventory? Further a simple inventory search with the supplied Carfaxâs show that the 2 similar vehicles have been on their lots for weeks/months, not new. DO NOT BUY FROM THIS DEALERSHIP. DEAL ON TRADE-IN AND NEW VEHICLE WERE AGREED ON. GAVE THEM OPPORTUNITY TO FINANCE AS I HAD AREAFY SECURED A LOAN. THEY THOUGHT I WAS HOOKED AND CHANGED PRICE TWICE AFTER HITTING MY CREDIT TWICE. REASON WAS BOGUS SAYINGN THEY TOOK TO MANY OF MY TRADE-IN VEHICLES IN. A SIMPLE SEARCH OF THEIR INVENTORY AND CARFAX SHOWS THOSE VEHICLES WERE ALREADY THERE. Here is a detailed recount of my 3 week plus interaction with this dealership. I will be adding this whole interaction on other forums with pictures to substantiate claims. Please search for it. -2/3 Reached out through the Edmunds website with a reduced price for the vehicle. The customer care manager responded quickly, but getting a response from the sales rep was terrible. -2/11 Finally a test drive is scheduled. No issues. An offer was made on my end and the rep said he would let me know either way in the morning. By 8pm I had an email âthanking meâ for coming and to let him know what else he could do. -2/12 I emailed back he could let me know where we stand on the offer. No response. Another email from me later in the day, no response. -2/16 I follow-up again and was told to talk to a different sales rep while the one I was with was on vacation (he was but not on 2/12). -2/18-2/19 Negotiations ensue with the deal changing from their end 3 times. The last time over $122 for a key fob (since I had only specified a key and not a fob. However, I was already told to, âFill our a credit appâ to get a rate. Understandably, rates change, but the prices should not. After the deal changed for the third time at the finish line, I declined to pay the additional charge. AGAIN THIS WAS AFTER A CREDIT APP IN WHICH 2 HARD INQUIRIES WERE MADE. -2/21 I return to the rep WILLING TO PAY THE $122, I was told he had to check in the AM. -2/22 Receive a message the deal has been pulled, spoke to the used car manager who spoke of their inventory changing and that was the reason they would not commit to their offer. AGAIN, AFTER 3 WEEKS OF MOSTY TERRIBLE SERVICE, THEY CHANGED THE DEAL AT THE FINISH LINE 3 TIMES CHARGING MORE, THE LAST TWO TIMES AFTER A CREDIT APP HAS BEEN RUN. I HAVE PROOF OF ALL OF THIS AND WILL BE POSTING PICTURES LATER THIS EVENING.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Car service
byon 04/18/2017
I found there to be a Clean and comfortable waiting area, professional staff, and reasonable pricing. Additional recommended work was presented without pressure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mrs. Daniels-Wilson
byon 04/15/2017
Friendily and polite atmosphere. I liked having the shuttle to take me home and pick me up the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
One of the best
byon 04/05/2017
Clean, well maintained waiting area. Friendly, polite employee's. Excellent service. Like most business, you get what you pay for Cappellino exceeds that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best car dealing experience I've had
byon 04/18/2016
At Cappellino Buick, my salesman, Herb Streng and Cappellino Vice President, Gary Cappellino, could not have treated me better or been more professional. I've leased many cars and can honestly say that Herb was the finest salesman I've had. He educated me on the features of the car and did so in a clear, concise, professional, and informative manner that he sold me on the car. This is the mark of a great salesman. This is also the second time that I've had the good fortune to lease a car with Gary; his integrity and focus on customer service and satisfaction is evident and in the future I will continue to lease/buy a vehicle from him. My family and I were treated with warmth and respect, our business was appreciated, and we received great and excellent customer service. I couldn't be more satisfied and happy with my car, my deal, my overall experience with the staff at Cappellino Buick. I would and will highly recommend them to anyone who is looking for a new vehicle. They treat their customers very fairly and with integrity.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service department
byon 04/04/2015
kind professional, fast service,very clean peaceful atmosphere with very good coffee, explanation of all services completed and charges. including service with a smile.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very happy
byon 03/05/2015
Very pleased with service salesmen mike Mathews worked very hard to make deal work and he did a great job
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We worked it out!
byon 03/03/2015
Scott Bertini was an excellent guy to work with. He showed me options that saved me money and gave me more car than I could've imagined. I'm overjoyed with my experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car won't start.
byon 02/26/2015
The service was busy the day I visited, but yet they were courteous and professional. I appreciate that they are doing all they can to figure out why my new Encore will not start. Although it has not given them a problem while in the shop. But there is a problem, which they are working on. My vehicle is not the only one with this exact problem. The dealership is working with GM to resolve this problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
A Pleasant Cappelino Experience
byon 02/21/2015
This was my first service visit since the remodeling. I love the customer lounge. It is so good for whatever you want to do. Watch TV or work at the computer area just sit on the stools. I also like the new message boards. At least you know where you stand with the work being done and about how long the wait will be. My wait time actually turned out to be less than we first thought, and that was a plus! Connie was very helpful, professional, and informative. This was a truly positive experience at your dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buick Enclave
byon 02/21/2015
Overall, good experience. After inspection, recommended 4 new tires but the correct size was out of stock from the local tire supplier so we will order at next visit since the tires on the SUV are still at 30%.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
nice guy finally
byon 02/07/2015
I have no idea what you said to the grey hair man behind the service desk, sorry I don't know his name. But what ever you did, it did the trick. He was very animated, smiling, hello's, goodbye, helpful. thank you so much because I really, really did not want to take my car back. I was making my husband do it and his work schedule is not good for doing outside chores. So thank you for lighting a fire of something under his snarly old butt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/22/2015
Everything was organized and fast. They told me about the problem and solutions and fixed it quickly. Connie was very helpful. She arranged a ride for me back and forth. Great experience. Thank you - Frank Strangio
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great
byon 01/21/2015
They we very understanding on the fact it took two day to complete due to have to talk with parents and grandparents and that they didnt hound you as you came in the door
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast, friendly Service
byon 01/20/2015
Cappellino is always looking out for the customer by providing the services customers need and not trying to get them to pay for unnecessary services. Quick, friendly service makes car maintenance easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional!
byon 12/30/2014
As usual the service department got me in quick, did the job as promised and got me on my way. As a customer I can't ask for anymore than that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Cappellino Experience Is Always The Best!
byon 12/30/2014
Firstly, I always brag about the Cappellino dealership as being the best ever! Secondly, the service representative, Jeff, was very accommodating, professional, and informative. I had my Buick 2013 Verano in for its annual state inspection, which passed with flying colors thanks to the diagnostics update via the internet. Overall, I was very pleased from beginning to the checkout up front with the ladies, who were also very professional and knowledgable. Keep up the splendid work! I am so glad to be a pat of the Cappellino experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very easy and worked out better than expected!!
byon 12/29/2014
I worked with Scott Bertini and he was fantastic. We discussed the vehicle I wanted and he looked in the system to see what was on the lot before we walked outside in search of a vehicle. He did a great job explaining the features of the vehicle while on the test drive and upon delivery. Your dealership did everything in their power to get me the vehicle I wanted within my budget. I have already recommended somebody I know to visit Cappellino for their next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lacross
byon 12/25/2014
Very pleasant experience. Paul, Tom and Rich very professional yet warm and friendly and the car is beautiful. We will definitely go back to Cappellino's for future vehicles!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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