Romano Subaru Service Reviews Dealerships
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Romano Subaru Service Reviews

  • 960 Hiawatha Blvd W
  • Syracuse, NY 13204 (map)
  • (888) 457-7916
  • Chat with Dealer
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Service Reviews

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Service Rating Worst Service EVER!!!!!!!!!!!!!!!!!! By Romano_Sux on 08/08/14 03:00:51 PM PDT
Recommend this dealer? No

Took vehicle in with blown turbo June 2014. 2006 Subaru Legacy GT. Was out of town, so had to take it to a local dealership in Syracuse, NY. Service advisor did not properly inform me on the repair. He offered to drop the oil pan as a $300 "option". No explanation of why, just that it was an extra $...
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Dealer Response

Good Afternoon Krista, I am very sorry to hear that you were unhappy with your last visit regarding service you needed done on your vehicle. Our primary concern is the satisfaction of our customers and I would never want you to walk out of Romano Subaru feel... Read more

All Comments (1)
Service Rating Tires By mckingbj on 03/12/14 09:39:53 AM PDT
Recommend this dealer? No

I purchased a car in Dec 2013. I asked for the tires to be replaced. I was relocating. I had my car checked in CO and they stated that the tires were 2 32sec and that they needed to be replaced. I called syracuse and stated the issue. I was told that they would not work with the subaru dealer in CO ...
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Service Rating Romano Subaru does not honor warranty By mm27 on 01/05/14 11:02:03 PM PST
Recommend this dealer? No

We brought our Subaru Forrester into Romano Subaru service department where we purchased the car because we had an exhaust fume smell in the interior. The service quote for the repair was over $3,300 stating that both converters needed to be replace - A/F and two sensors were leaking, then saying th...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service Experience Totally Poor on Three Occasions By nancynewell on 01/10/12 06:19:17 AM PST
Recommend this dealer? No

We purchased a 2007 Subaru Outback with 67,000 miles in January, 2011, from Romano Subaru. The following lists three major complaints with their service department: 1. A new purchase check was done on the vehicle by an independent service station that we use regularly, and it was noted that a rear ...
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Service Rating Beware of nasty attitudes in service By sneale on 05/03/11 05:21:59 PM PDT
Recommend this dealer? No

I spoke to one of the service advisors last year (not sure of his name but he sits far left when you walk into service) about how ridiculous detailing prices are these days. He explained to me that they only charge 125 and do a complete detail on the vehicle. I was very happy to hear the price becau...
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