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Romano Subaru Sales Reviews

  • 960 Hiawatha Blvd W
  • Syracuse, NY 13204 (map)
  • Chat with Dealer
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Sales Rating FIRST SUBARU PURCHASE Written by geoffcasey on 07/02/13 01:51:37 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Our new-car lease experience at Romano's Subaru was professional, pleasant and completely opposite those described in the negative reviews. It makes me wonder if the bad reviews came from Romano's competition. Here are the "nuts and bolts" of our buying experience: My wife and I live in Fort Drum, a...
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Sales Rating 2nd time around another bad experience Written by syrakap on 11/20/12 04:49:20 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We made a very serious error going back to this dealer for another Subaru. We love the Subaru but the dealer was again, very deceiving. Dealer called us offering early incentive on a lease, promised to pay remaining lease payments. They never paid final payment and we are pursuing legal remedies. I...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Great buying/service experience Written by tr3a1 on 05/17/11 02:53:31 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We recently purchased our 2nd Subaru Outback from Romano Subaru. The buying experience was terrific. The salesman was upfront with all pricing and responded directly to all of my questions. All aspects of the sale were covered and nothing was left to interpretation. He went above and beyond and work...
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Sales Rating very unhappy Written by dcopp88 on 08/20/10 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

In the begining the experiance was good. They told us one thing and when we went in to close the deal we were told something else. After failed attempts to reach our sales person ( called all day and got no call back) I decided this was not a good fit and cancelled the deal. The sales person cal...
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Sales Rating Be Careful with this Dealership Written by syrakap on 11/03/09 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The buying experience itself was not bad for us when we leased a Subaru in July of 2009. The follow up experience after a serious mistake made by the dealership was awful. Dealership failed to adhere to contractual promise to pay off an existing lease after we took possession of our new Subaru...
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