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Smithtown Acura Service Reviews

  • 780 Middle Country Rd
  • Saint James, NY 11780 (map)
  • (888) 418-9982
  • Chat with Dealer
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Service Rating Smithtown Acura Service - So Far So Good By blackdogrdx on 08/30/12 06:40:22 AM PDT
Recommend this dealer? Yes

At 2000 miles I noticed a break squeal coming from my front breaks. I brought in my RDX for the service department to take a look. They weren't able to reproduce the noise. I drove for another thousand miles and the noise continued. I brought it back and was given a fully loaded RDX as a loaner. The...
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Dealer Response

I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us regarding your Acura RDX. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Smithtown Acura By profeessor on 01/11/12 06:35:35 PM PST
Recommend this dealer? Yes

I had a weird noise coming from my engine. I described the noice and the guy at service knew exactly what it was. The car was just over a year old so they fixed it free.
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Dealer Response

I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the ... Read more

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Service Rating Smithtown Acura A+ By ratman1000 on 12/01/11 09:43:52 AM PST
Recommend this dealer? Yes

I have 3 Acura vehicles and all 3 are serviced at Smithtown Acura. I highly recommend the cars and this dealership. My cars have been serviced here for 12 years and I have always been pleased with the service. I am attended to within 5 minutes and always an honest evaluation Thank You Smithtown Acur...
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Dealer Response

I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the ... Read more

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Service Rating NSX service By whitensx on 10/22/11 08:16:13 AM PDT
Recommend this dealer? Yes

The bad news: a clip on my transmission failed (common problem on this vehicle) necessitating a new transmission. The good news: Smithtown Acura's service dept was prompt, thorough and fair with it's replacement. Communication was terrific and everything was done as promised. The vehicle now runs be...
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Dealer Response

I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the ... Read more

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Service Rating not honest and courtesy By sharonh1 on 10/13/11 12:15:11 PM PDT
Recommend this dealer? No

I got to call them many times to get on hold with someone to respond my questions. They promised me to have someone call me back soon but never did. They promised to order a part to fix one of the issues on the car but never did. Waste my time. I don't want to make 2nd trip. Not recommended. Why the...
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Dealer Response

Sharonh1, on behalf of all of us at Smithtown Acura please allow me to apologize for your negative experience with our dealership. We pride ourselves on our customer service and I'm sorry to hear that we fell short of our usual standards during. I would greatl... Read more

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