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Smithtown Acura Sales Reviews

  • 780 Middle Country Rd
  • Saint James, NY 11780 (map)
  • (888) 418-9982
  • Chat with Dealer
Sales Rating:

Excellent Dealership

Written by spg900ny on 12/09/11 11:06:11 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Had a very good experience with this dealership. They almost left my wife and I alone *too* much when we first stopped in to check out the cars. We were initially looking at a CPO GLK350, but then just stopped by to look at the new TSX Sportwagon. We eventually decided on the Acura, and then all there was left to do was negotiate the price. Anthony is the internet sales contact, and he did all the negotiating through email, which I appreciated. I only wanted to step foot in the dealership when it was time to sign the papers, and that's exactly what happened. Once my wife and I were there, there was no funny business. No extra fees (only the normal documentation fee, which was cheaper than most dealerships). Then we met with Karen, the F&I person, and there was no hard sell. I ended up getting the Xzilon treatment because it came with a touchless car wash program (over time, worth about as much as the cost of the treatment itself), and I was concerned about sap from our trees and figured if I bought right from the dealer, there was a better chance of them honoring/fixing any complaint I had down the road. Had I decided I did not want anything from F&I, I got the impression I could have walked out of there easily and there would have been no hard sell. Karen did contact me again via email a few days later just to make sure I knew I could still purchase an extended warranty at a later date. I didn't mind that. Better than a phone call. Overall, I really couldn't have been happier with the sales experience and highly recommend this dealership if you want a trouble-free purchase.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with. Sincerely, Allison Musante General Manager of Smithtown Acura 780 Middle Country Rd. St. James, NY 11780 631-366-6000 x418 amusante@smithtownacura.com

  • By amusante
  • on 06/21/2013
  • 02:39:31 PM PDT
  • (dealer response)
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