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Dorschel Toyota Scion Sales Reviews

  • 3855 W Henrietta Rd
  • Rochester, NY 14623 (map)
  • (866) 413-8196
  • Chat with Dealer
Sales Rating:

Used Car Center: The Best Buying Experience

Written by maddog2727 on 03/26/11 11:01:42 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This dealership and the sales person I dealt with, Ronnie Levine-Ribble, provided the best vehicle buying experience I've ever had. I was looking for a 2008 or 2009 Honda Element. Searching the internet, I found the one I wanted at Dorschel's Used Car location. I sent an inquiry, and received a response and set up a test drive, with yRonnie Levine-Ribble. Apparently she's been selling cars for over 40 years. It shows. I've never met such a patient, funny, and sincere salesperson like Ronnie. Throughout the sales process, I had to make four visits to the dealership. On the last one, I waited for an hour after my appointment time becuase no one notified her I was there. She apologized, and apologized and apologized. It wasn't a typical apology. She meant it. And that meant a lot to a customer like me. Ronnie also took the time to explain everything. Every piece of paper work. Every blank that needed to be filled in. Every option. Every little detail. I've never had any salesperson take that much time to make sure everything is explained. While there are some low ratings on here, but if you find a vehicle you like located at Dorschel's Used Car center, make sure you deal with Ronnie. If she makes their experience as wonderful as mine was, then you will have no problem getting the vehicle you're looking for.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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Thank you so much for the kind words. We’ve been trying really hard to change the car buying process for the better. We understand that customers are looking for a fresh, hassle free way to buy a car, and want to be the dealership of choice for this kind of experience. Thank you for choosing Dorschel and we look forward to serving you now and into the future. Sincerely, The Dorschel Automotive Group

  • By dorscheltoyota
  • on 03/29/2011
  • 08:51:04 AM PDT
  • (dealer response)
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