Customer Reviews of Audi Rochester
Buying a car can be fun
byon 09/18/2019
The sales lady (Lida) at Audi made our buying experience the best we've ever had. Attention to our questions and responding accordingly was a fresh change. No bull, just the facts, that's how it should be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 03/01/2019
Not a lot of drama or high pressure sales pitch. I usually have to go to war with car dealer sales but David was a pleasure to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
buying a new car
byon 01/12/2019
The experience at Garber Audi was awesome. The salesman, Colin Duncan was excellent. Took me for a test ride,was very knowledgable about all the car features. There were no games played. Gave me a fair trade-in price for my car, and a great deal on the new car.Everything was very smooth,and professional. Upon pick-up of vehicle, a technician came out and went more in depth about different functions of the vehicle. I would recommend both the dealership and the salesman to anyone who wants to purchase an Audi vehicle.simply awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Q5
byon 12/19/2018
Love the vehicle best option in this class and price range. Dealership was very reasonable to work with. They have been fair and accommodating. Would recommend to others looking for new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
David McAloose
byon 12/14/2018
David was always on point with everything that I’ve needed starting initially while shopping for my new Audi. Even after the sale, he has consistently checked in and has been able to help with any questions that I’ve had regarding all things Audi. No dealerships in my hometown of Cincinnati, OH was willing to “go the extra mile” as David and the team at Garber. I have two Audi dealerships within a few miles from my house, but I ended up flying to NY to buy my new RS3. If you want to deal with excellence, then go see David McAloose at Audi Rochester.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific Experience
byon 12/04/2018
This is my third lease with David McAloose. My work schedule is such that it is difficult to find extended time to talk on the phone or visit the showroom. Since I trusted David implicitly, I felt comfortable completing the entire transaction via text, which made this the easiest car "purchase" experience I have ever had. I can't recommend David and Audi Rochester enough.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 S5
byon 10/16/2018
Awesome car, Garber Audi took great care of me making sure I understood this new vehicle. This is my 3rd S5
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 08/20/2018
I received the best blend of friendly service, professionalism, knowledge, and respect that I have ever had from a car dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst experience ever!
byon 05/21/2018
This was the the most frustrating, time consuming, inconvenient experience I've ever had leasing/buying a car. November 2017 - I turned in my A6 lease and leased another A6. The sales rep is absolutely amazing (Lydia) and i'm super excited! I'm told by the sales manager that the dealership would be purchasing my car and all of my lease overages (early turn in, mileage, damage, etc) would be covered. Fast forward to February 2018, I receive notification from Audi Financial services that I have a past due bill of over $1000 for the unpaid overages that the dealership promised to handle. Over the next 2.5 months, I send COUNTLESS emails to AFS and the Audi Rochester sales manager in an attempt to get this resolved. At one point, the sales manager even tells me that I should contact AFS to see if they will waive any of the fees (to which I respond that I shouldn't have to do that, considering HE told me that everything would be covered). I continue to make numerous phone calls, send emails and even have to personally visit the dealership as a result of the issue not being handled in a timely manner. Multiple promises are made to either "personally hand deliver the check the next day" or to provide updates. None of this happens. The bill is FINALLY settled at the end of April and then I am notified that I have a 30 day late payment ding on my credit report (and also on my husband's, as he was the co-signer for the 1st lease) that will now take 90 days to be removed. I could go on and on with details, but in short, this is by far, the poorest customer service I've ever experienced. As a customer, I never should have had to personally get involved in an issue that should have been handled when I signed my new lease and it most definitely shouldn't have taken so long to be resolved that it resulted in a negative credit reporting. My next lease will definitely not be with Audi Rochester...but I highly doubt they care, considering this experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Audi S5 Sportback
byon 12/26/2017
I recently picked up my S5 Sportback. David McAloose at Garber was my guy, and he was amazing to deal with. Seems like he was the whole package - technical and electronic guru, for sure, but he was also genuine, responsive, easy to be around and truly passionate about his product. As to the dealership, I felt that I was treated well and my questions and concerns were appropriately addressed. I have not had any experience with service as of yet, though it sounds as though they will bend over backward to make the experience as painless as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad People Bad Service
byon 08/06/2017
I recently bought a car from this dealership a few days ago and everyone was very kind when it came to selling a car. Come to find out that the car that I purchased does not fit my daily needs as I thought it would. I called there and left messages for Teresa Kong since she was my sales person to see if I could get back into my old car or purchase something else in a four door... she never returned my call till I called again the day after. She said that she would call back at the end of the day but never did, probably to kill more time so I did not screw up her sale. So then I contacted someone through their website and ended up speaking to a guy named Joel. He said he would see what could be done and would give me a call back at the end of day. He never contacted me. It seems as tho these people are just out for their own pockets and have no sympathy for their clients. Rich Ferrari is the biggest [non-permissible content removed]! He is rude an unprofessional and should get fired. I now have no way in transporting my child when they said I would have been fine. I don't appreciate being lied to as I planned on doing lots of more business here. They could have reversed the sale but had no intentions and just did not want to... I'm disapointed and will loose my business along with my parents that were both wanting to buy cars here. I would not ever recommend this place ever again. If there is a will there is a way and these people are not willing!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
1 Comments