From reading everyone's bad reviews, I was almost turned away from purchasing my 2012 Audi Q5 from this dealership. I went with my own instincts and I do not regret it I had the best car buying experience and keep in mind this is the 4th vehicle I have purchased. From the time that I submitted my inquiry over the web to the time that I drove off with my car I give the Audi Manhattan staff team 5/5. I will not take my business elsewhere. I got a prompt response from Ray Reyes when I suggested for a test drive over the web. On my arrival to the showroom I was greeted and treated like royalty. Then Ray introduced me to the Sales Representative Rami Abeido who took me on the test drive. Best test drive I have ever been on. He presented the vehicle and showed me all the functions on the Q5.They have a great staff team. I still get calls to see how my experience is with my vehicle and they even scheduled my first free 5,000 mile maintenance. I was under the impression that they have gone under a management change, some of you with should consider on visiting the store again. You will not regret it! Thank You Audi Manhattan!