Mercedes-Benz Manhattan Service Reviews Dealerships
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Mercedes-Benz Manhattan Service Reviews

  • 770 11th Ave
  • New York, NY 10019 (map)
  • (888) 558-4835
  • Chat with Dealer
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Service Reviews

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Service Rating Stay Away from Mercedes-Benz of Manhattan, and 2015 GL450! By Gene000 on 05/04/15 12:52:52 PM PDT
Recommend this dealer? No

Strongly advise NOT to shop at Mercedes-Benz Manhattan. Brand new GL450 broke down very first time driving it. They sold me a real lemon. Then I was lied to over and over again about the status of its repair. The original 8 day time frame they provided came and went. Then I was told it was fixed, bu...
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Service Rating They want me to pay for their mistakes-make up By alexamirsaleh on 04/08/15 07:08:45 AM PDT
Recommend this dealer? Yes

I had a bad experience here, but they made up for it fairly. Made a big difference, I would go from avoiding them to certainly giving them another chance. Rating it a "3" because it's the average of the "1" I would get for my initial experience and "5" I would give the effort to make up for it.
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Service Rating Terrible Service Department By StephaneI on 02/11/15 10:46:25 AM PST
Recommend this dealer? No

Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Remarkable experience with Neal E. By stewarth1 on 01/31/13 07:50:01 PM PST
Recommend this dealer? Yes

I am the head of customer service department and Relationship Manager for a Fortune 500 Company. I know what it takes to truly provide a remarkable experience for a customer. Neal E. is an employee any company would feel proud to have working for them. My husband and I both agree that he is the kind...
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Service Rating karawara By karawara on 09/07/09 12:00:00 AM PDT
Recommend this dealer? No

I have used this dealer for service for several years. On several occasions, they fixed what was broken, but returned the car with a different unrelated problem. If this happened only once, I would say it was an unfortunate coincidence. But I recently had this experience 3 times in a row, with re...
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