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Bad Warranty on Used Vehicle

Written by jmjc on 03/27/11 09:52:54 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought a used vehicle for a great price and had a problem which I later substantiated and had the dealership agree (A few months after the warranty expired) that it existed during the warranty period. I did report and documented the problem DURING the warranty period and was told basically it should just go away. They refused to pay for any compensation after the vehicle later became undrivable (Needed to get repaired locally. I am in CT). It was a very expensive repair and only asked for a small compensation and was told NO because it was such a good deal which is a bad reason and would not have purchased the vehicle if the repair costs was supposed to have been in ADDITION to the purchase price. I asked them if they were concerned about a bad review because it will cost them $$$$$ way more in sales loss than what I was asking for which was more than fair. It appears they didn't think these reviews had any credibilty but I believe different. This is a great forum for the public to share their experiences so they can determine where to spend their hard earned money especially for the family car. I was later offered a very small fraction of what I was asking and never received after asking several times. Same old story, I had all my emails and phone calls returned during the purchase and after that, zero initiative in responding in my inquiries attempting to resolve this. I clearly indicated to Andrew Goldberg who is a very nice personable person to deal with, that I do customer service as a profession and will report good or bad news and let the public decide. Great purchase price -yes, but what if the problem was even more costly? Would I re-purchase from Premium - No


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? No

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