Print | Edit this listing

Grand Prize Chevrolet Buick GMC Cadillac Service Reviews

  • 32 Rte 304
  • Nanuet, NY 10954 (map)
  • Chat with Dealer
Sort By:
Service Rating Oil change at Grand Prize By Larrynite on 07/11/14 12:30:17 PM PDT
Recommend this dealer? No

It took over two hours from when I arrived to when I left for an oil change. I think the process should have been much shorter, especially since I did make what I thought was an online appointment
Read the full review

Dealer Response

We would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we’re sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us ensure that this experience do... Read more

All Comments (1)
Service Rating Service on my Chevy Cruze By MargaretLA on 06/14/14 04:20:53 PM PDT
Recommend this dealer? Yes

Even though I didn't have an appointment, they saw to my needs immediately and speedily. The service advisors are so pleasant, you always feel welcome no matter when you come. Thanks for your kind assistance every time.
Read the full review

Dealer Response

Thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Grand Prize Chevrolet Buick GMC Cadillac team and we all strive to provide excellent service! Check us out on Twitter and Facebook for acces... Read more

All Comments (1)
Service Rating replace solonoid lock on hatch 3rd time malibu maxx 43400 miles By paf0827 on 06/05/14 11:29:15 AM PDT
Recommend this dealer? Yes

$600 this time 353 for part 240 for labor price gouging at its worst twice. last time 3 yrs ago 159 for part 230 for labor. no recommendation for any GM product. car like new 43400 mi. garaged well maintained. also problem with computer. seat heater goes on by itself air cond does not work sometimes...
Read the full review

Dealer Response

I would like to personally apologize for the dissatisfaction you experienced with our Service Department. We strive on customer satisfaction at Grand Prize Auto and will aim to make it right. Please feel free to contact me at your earliest convenience so that ... Read more

All Comments (1)
Service Rating Great Service with No Appointment By HeatherMae on 04/15/14 11:53:10 AM PDT
Recommend this dealer? Yes

Frank R was extremely helpful when I showed up at the service department with a tire losing air. He got me right in and replaced the tire asap. Also Laura was very accommodating in providing a loaner for a few hours while this was accomplished.
Read the full review

Dealer Response

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further q... Read more

All Comments (1)
Service Rating Wonderful Service By emzo1 on 06/15/13 07:05:19 PM PDT
Recommend this dealer? Yes

Wonderful experience, as far as auto service goes....everyone was polite, kept me abreast of progress & delays from part needs, informed me of complimentary rental car option, have never had better care. Thanks!
Read the full review

ADVERTISEMENT
ADVERTISEMENT