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You have issues if you find the manager likable. He's rude, offensive, arrogant, domineering, dishonest, conceited, and on with all other bad types of attitudes. When I was there, I thought "who does he think he is?" He's too arrogant for a lowly car salesman. From this alone, I would say that you aren't a customer, yet the dealership employee trying to drag up the rating a little bit. Too bad; what's bad is bad. You won't change the dealership attitudes just by making these lies.