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City Cadillac Service Reviews

  • 4360 Northern Blvd
  • Long Island City, NY 11101 (map)
  • (855) 254-0138
  • Chat with Dealer
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Service Rating City Cadillac Awesome Service !! Ask for John!! By NYGM440 on 04/29/14 11:23:33 AM PDT
Recommend this dealer? Yes

I would like to commend City Cadillac for a wonderful job they are doing managing this shop. I have bought cars across the spectrum including brands such as BMW, Mercedes, and City Cadillac has by far had every shop beat with respect to the levels of service, and attention to detail. John D is one o...
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Service Rating Excellent Customer Service. By nztbn on 02/12/14 06:43:44 PM PST
Recommend this dealer? Yes

I am very happy with my purchase at City Cadillac. Working with Santino C. was a pleasure. He made sure to answer all my questions and addressed my concerns. He was patient and made sure to make acommodations for my family as well considering that this was a family decision. I see myself going back ...
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Service Rating Excellent Service - John O. advisor By paulette10 on 01/10/14 01:18:26 PM PST
Recommend this dealer? Yes

I came in for service on 1/7/14. John O. was the service advisor. He gave me excellent service and my windshield is now working fine. I am no longer driving blind in the rain and snow. God bless you John and thank you City. Paulette Evans
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Service Rating Best service you can get By nissans on 08/20/13 07:52:55 PM PDT
Recommend this dealer? Yes

I never bought a car from a dealer where they delivered a loaner to your door whenever you needed a service! I couldn't believe it was true but City Cadillac made my busy life so much easier. And the follow up phone calls from the service department to let me know what was needed, offering estimates...
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Service Rating Service manager very rude By mouaz on 12/17/12 03:49:27 PM PST
Recommend this dealer? No

My complaint against the Service Manager was never followed up by the General Manager. The service manager became very very rude when asked about the unprofessional technicians skills giving the facts that I had to bring my cadi many times for the same problem. He thinks that he own the place and ev...
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Dealer Response

I sincerely apologize for your experience. My name is Sharon Regan and I am responsible for Overall Customer Satisfaction at City Cadillac Buick GMC. Please call me directly at 877-356-6080. I look forward to speaking with you soon!

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