Shouldn't a Service Department provide "service"?!Written by drdre on 03/09/11 02:15:36 PM PST Go back to Service reviews
Recommend this dealer? No
The Service department at Koeppel Nissan lacks the ďserviceĒ part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didnít have the parts in stock so they returned my car and ordered the parts. The service advisor, Teddy Castillo, said that he would call me as soon as the parts arrived. After two weeks of not hearing anything, I decided to call them, seeing how I already paid for the parts. Teddy was out that day, so I got transferred to the Parts department where I was informed that the parts for my car arrived a long time ago. So I scheduled another appointment. On a side note, when you call the Koeppel Service department, be prepared to spend half an hour on hold, only to speak to a secretary who knows nothing about the status of your car. When I brought my car in for the second time, Teddy was not there so I had to deal with another Service Advisor, Priamo Perez, who of course had no idea what needed to be done, but nonetheless said he would call me to give me an update on the status of my car. Two days passed without me hearing anything from Koeppel, so once again I had to call them to find out whatís going on. I was told that the car is being worked on and hopefully itíll be ready tomorrow. The following day I got the first and only call from Koeppel - I couldnít believe it! I was informed that my car was still not ready (surprise, surprise), but that it would be ready on Monday (they called on Friday). So comes Monday and of course I donít hear anything from them. So I have to call them yet AGAIN to find out whatís going on. And once again Iím given the run around and told that itís a very big job and that itíll be another day before my car is ready. Mind you, I had the front bearings and axle seals replaced the year before at another Nissan dealer, and it took them less than a day to get it done. Finally, the car was ready a week after I brought it in. In short, the communication from the Service department is nonexistent and they take their sweet time working on your car. In the future, Iím taking my car to another dealer and would recommend you do the same. Having read other peopleís reviews, now Iím just hoping that the car doesnít break down in a week.