Great price right from the beginning, no games or high pressure, no unwanted add-ons or surprises ! I needed some time to evaluate buying a car after the first time I visited the dealer for a test drive. My sales person was very understanding and patient with me. Van Bortel provided several options for cars on the lot vs cars at other dealers to get a car configured as I requested. I have brought ~10 new cars over the years (between my wife & I) and none were are smooth as my recent transaction (2012 Ford Focus) at Van Bortel Ford. Van Bortel did offer me a very fair price on my current car as a trade-in but I decided to sell privately since it was still a highly desirable & could command top $ due to the condition. They made it very clear the cost of the Focus on a straight ( no trade-in) deal (discount off of MSRP) and did not play any number games showing a high trade-in value off of the MSRP.
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