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Rockland Toyota Sales Reviews

  • 618 Rte 303
  • Blauvelt, NY 10913 (map)
  • (888) 275-1502
  • Chat with Dealer
Sales Rating:

They don't respond to emails and phone calls unless you pester them

Written by casciari4 on 07/19/12 04:17:11 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My sales rep was a woman who initially had interest in me and them after I ordered the vehicle I occasionally called to find out the status of my car and when it was going to be shipped from Japan and my emails and phone calls were not answered. Also, some of the options I ordered were not included on my vehicle when it was shipped from Japan.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? No

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Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Best, Evan Kuperman ekuperman@rocklandtoyota.com

  • By rocklandtoyota
  • on 09/10/2012
  • 10:20:43 PM PDT
  • (dealer response)
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