Security Chrysler Dodge Jeep Ram

by Bri on 01/29/2024

I purchased a car from this dealership end of March 2023. It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's been less than 1 full year & a very minimal amount of driving. In addition, I originate in Westchester so several dealerships to choose from between here & there, yet I chose one, a 3+ hr train ride from my house. December of 2023 my Certified PreOwned vehicle went into the shop to fix the fuel pump & rear differental. I contacted the selling dealership, & the gentlemen that I spoke with informed me that they couldn't assist me but I should contact Customer Service to request a goodwill credit, as the fuel pump wasn't covered under my CPO Warranty. That fix took roughly 3 weeks & cost a little over $2400. I received the car back at the end of December, still sensing that something was off by the way it started, but was assured it was 'normal' by the dealership. By the 2nd week of January, the car needed to go into the shop again because it would not start. I took it back to the dealership I got it fixed, thinking the issues were connected to what they just fixed, but as it turns out, the starter went bad. So the updated fixture was a starter replacement & 2 batteries, totaling $2500. It being January of 2024, the car has already entered the shop for 3 major issues (4 if you include that fact that both batteries needed to be replaced as well). Of course I, again, contact the dealership I purchased the car from to speak to someone about this, which included my sales person Catherine Mercado. She tells me what I already know, which is that the fixture is not covered under my CPO and that IF I were anyone were to help me at the dealership, it would be Anthony Capanelli (I should note that she claimed to not know his last name but his name and photo are posted on the website & he is the Manager of used car sales, which she said is the title of the person I would be looking to speak with). Since January 16th, I have called 9 times, I've been transferred to everyone except a used car manager. I've left several voice messages and at a point was told that I would get a call back from Micheal, a different manager. To date, I have not received not a call back from either of the people I was told would call me back. I even spoke to Paul, a manager in a different department, on two separate occasions; one in which he confirmed Anthony Capanelli would be the person to speak to and other asking him to ask Anthony to call me back. I've even sent Catherine Mercado a text message asking her to ask Anthony, again, to call me back, which received no reply. Oddly enough, when I purchased the car, they were having a promo that reduced the purchasing price for 'loyalty customers' (i.e, if you've purchased from them before) and this seems to be the service they would like people to be loyal to. To have to call on a consistent basis and not even recieve the courtesy of a call back is frustrating. This dealership does not stand behind the products that they sell at all. Even the service department sucks. You make an appointment for an oil change, arrive at your appointment time & you still wait for no less than 3 hours and there is no one to even offer a 'sorry for the wait'. I get that my current car situation is atypical but with the length of time, the miles driven, and the presented issues, I would've thought someone would've had decency to be courteous. All in all, I will 1000% never be back to this dealership and will advise all that I know to steer clear.

Read more

by Bill K on 01/14/2020

Very unethical. All kinds of fees. Look very carefully at both your loan and sales contract. If they told you that you must bank with their bank for a certain amount of time, like six months or else they will bill you extra, contact NYS Attorney Generals office for Suffolk County. Don't pay Doc Fee. Don't buy any extended warranty. Don't pay VSI. All are money makers for dealer and do nothing for you. Don't buy a car from here. Nothing is above board here. They operate by deception because if the light was shined on all of the real costs they would not be competitive. Most all car dealerships tell half truths but this place is the reason people hate buying a car, they are everything that is wrong with the process. Enjoy my $75 Security Dodge

Read more

by Jpassa11 on 02/24/2018

This is the 7th car I've leased or purchased from dealerships and the people at Security are probably the nicest, most accommodating respectful I've ever delt with. They helped me move out of my lease as I was coming up on my mileage limit and helped me into purchasing another Jeep. Other Jeep dealers on the island wanted nothing to do with me and my lease but the people at Security were fantastic to me and I couldn't be happier.

Read more

by LewisKopp on 06/17/2017

I write this review to help prevent the incredible disservice a person will likely receive if they do business with Security Jeep/Dodge. It's also important to know that I am a past customer of Security Jeep having purchased a new 2012 Jeep Liberty. This time around, I am in the market for a 2017 Wrangler Unlimited. I am trading in a 2012 Corvette Grand Sport Convertible 4LT Centennial edition. I did my homework on both the value of my trade according to Kelly Blue Book (avg. trade in 42k) and the price the Wrangler is selling for. In obtaining the value of my trade, I was accurate about the condition of the car which included needing four new tires. A set of tires is about $1500. To my surprise, Security Jeep only offered me $30,500. When I questioned the value and asked if they accounted for all of the options, they said they missed that it was a 4LT. As a result, they gave it a new value of $34,000. An hour later, working with a sales manager, they dropped the value to $32,000. I have since learned that many auto dealers pay for a service from Galves which is known to place valuations on vehicles significantly lower than companies like KBB and NADA. I decided to shop elsewhere as their offer was quite far off from the KBB valuation. I went to another dealer who offered $38K on my trade but did not have the Wrangler I was looking for. I decided to go back to the Kelly Blue Book website where I saw an option for an instant cash offer. I entered all of my car information and was presented with a $39,018 offer. Ironically, Security Jeep was listed as one of the three places where I could receive that amount. I took the offer to Security and asked for a sales manager. It was there I was introduced to Sunny Kaliandasani. Warning: if you find yourself working with Sunny, run! I explained the entire situation to Sunny and showed him the offer. Sunny along with the other sales managers were immediately defensive. One manager suggested that if they had to honor the 39K offer, then they would charge me above sticker price for the Jeep. The entire time Sunny even stated that he would be doing me a huge favor by selling me this jeep and taking my trade. He required that I pay him full sticker price for the Jeep. At this point, I was worn down and couldn't negotiate any further, so I agreed. The next day, I spoke to Sunny to arrange to sign the paperwork. I tried several times to reach him and had to keep leaving messages. I finally got in contact with him at 4PM only to hear him change the entire story. He stated that for them to honor my trade in price, he needed me to drive to his shop, complete paperwork, then pickup one of his salespeople and drive us both to Mannheim Auctions in Lancaster, PA which is a 3hr 30 minute drive. Sunny stated that this was their requirement to accept this trade even know Kelly Blue Book does not stipulate that. It became clear to me that Security Jeep had no interest in selling me the Jeep. Keep in mind that with Security Jeep's original trade offers they hoped to make over $10,000 by devaluing the trade. That represents 25% of the total deal value and does not include what the dealership makes on selling the jeep. Clearly, Security Jeep is more interested in extracting unjustified profits than building a happy customer base. Last night I picked up the exact Jeep that I was looking for at another dealership. Unfortunately, I had to go to a dealer that was 25 miles away, but they gave me the full value of my trade and also discounted the sticker price off the car. The end result is me being a happy Jeep customer but one that will never enter Security Jeep again. Buyer beware of Security Jeep and Sunny.

Read more

by Momoftwo on 06/07/2017

I called ahead to make sure they had a preowned vehicle before I drove 40 minutes to get to Amityville. To my surprise they didn't have it!!!! And to boot... the vehicle is still listed on the website as available. Bait and switch!!! They were so disrespectful!!!!

Read more

by paul310 on 10/04/2015

My check engine light came on on my 2012 Jeep Liberty. I called Security Dodge to make an appointment for service. They told me they were very busy and couldn't get me in for at least 2 week, I told them I was taking a long trip in a week and needed to have my car fixed, she said no way could she get me on. I asked for the service manager and was told he was busy with another customer so I left my number for him to call back...that was two days ago still waiting. I'll never go back!

Read more

by seanroberts on 05/16/2015

STAY FAR AWAY -They are [non-permissible content removed]! took my vehicle in for a problem I was having. I was told it was fixed and was road tested, so I paid the fee. I took back the vehicle and in 5 minutes I encountered the same problem. I brought the vehicle back a second time and now they said the cause of the original problem was something completely different. They then claimed to fix this new issue and to have road tested as well. I took back the vehicle and again within 5 minutes I encountered the exact same problem. They then informed me there was nothing else they could do. I took the vehicle to reputable place to get it fixed and they informed me that the work that Security Dodge did was so poor that they actually did damage to the engine and it would cost $200.00 just to fix the damage that Security Dodge’s so called repair work had done. I called the Security Dodge service manager, Bill Divolio multiple times but he would not get on the phone. Finally, after many, many calls he did speak with me. I informed him of the situation and he told me not to call back and I was no longer welcome at Security Dodge. The bottom Line is Security Dodge had my car for 6 days total, and not only did they never repair the problem but their horrible service cost me $200, this on top of their rudeness and unprofessionalism

Read more

by boscool on 08/23/2014

Found a used Jeep that had the hard to find features we wanted/needed. Before and after signing the sales we specifically asked if there would be any additional charges or fees on delivery day. NO was the answer. Then at delivery the FI guy in the front corner office tells us there is an additional $400+ dealer fee/dealer profit which he could not even explain! Because we needed the vehicle with the required options, we reluctantly agreed, So, the result is instead of dealing with integrity and on the up and up ensuring loyal repeat customers the dealership/stealership chose to be the typical slimy car salesman that we all hate! All for the sake of a relatively small amount of additional profit! So, that makes us feel foolish and taken advantage of, admittedly for our mistake of not walking away from the deal as we have in the past when it happened at other dealerships. So how does it impact Security Dodge?! Well, we are a five car family who will never ever buy a vehicle from Security again ! The five of us also tell every person we speak to about cars or dealerships of how we were treated at Security Dodge and tell them to steer clear! So, while I am sure the FI got a big pat on the back for squeezing more profit out of our deal he and the dealership have cost themselves so much more than that and either don't know it or don't care! They have also lost our service business except for free oil changes or recall repairs that is where we get to take advantages of THEM! In any event this is a true story! Don't believe what they tell you, better yet stay away from them and avoid the type of treatment we encountered! Maybe someday the owner will wise up and have his sales staff treat people with respect and integrity and earn customer loyalty and repeat business! I am not holding my breath!!

Read more

by nicky444 on 07/08/2013

I had an amazing experience at security dodge on saturday especially Alise B. who took care of me like I was a long lost friend.She didn't stop until I was in my new car and drove off the lot

Read more

by tankachoo on 03/14/2013

I just finished installing my "Dodge RAM Running Boards and the Stainless Steel Pillar Posts" Thank you Security Dodge! I bought a RAM 1500 a few days ago and yesterday I called the dealership to order the running boards and pillar posts to dress it up a bit. They said the parts are in stock at a NY warehouse and they can have both of them by the morning. 10:30am this morning I was on my way home with my order and a smile. Quick simple and easy service. I couldn't have asked for more.

Read more

by tankachoo on 03/14/2013

Many years ago I bought a used car from Security Dodge and it still runs great. I walked into their show room today and spoke with Tom a sales manager and explained to him I wanted a Ram 1500. He introduced me to a Kristen C. who showed me a large selection of Ram 1500s they have on their lot. I also saw many other models that caught my eye but I've had my heart set on a 1500. I'm happy to say I am now a proud owner of a truck I been looking forward to owning for a long time. Their service was outstanding and they made everything quick, simple and easy. I would definitely recommend their dealership.

Read more

by talmarie18 on 02/23/2013

I love my new 2013 Grand Cherokee....and everyone at Secirity Dodge was helpful and willing to make my buying experience wonderful. The salesman EJ was a great guy sooooo soooo patient with me I walked in and drove out with my Jeep the same day!

Read more

by retiree123 on 02/22/2013

I went there for the first time after buying my car from the sales department. Just as I hoped the service department was just as good as the sales department. I was in and out without a problem. I did ask some questions about how to work my alarm and the service advisor went right outside and showed me how to work every function on my car that I did not remember how to work. I said the sales department showed me, but I do not remember and she said no problem, she showed me again. I am very happy with Security Dodge.

Read more

by lvigo on 02/19/2013

After shopping around all of LI, Security Dodge was the only dealer that did right by me! I was turned down by a couple of dealerships because of my credit but Security Dodge got me approved and into a brand new jeep Grand Cherokee. I never thought I would be able to finance a new car, but they made it happen! My salesmen was so great and spent hrs with me showing me how to use all my options. The finance dept was patient and work deligently on getting me approved for the car of my dreams. they were the only dealer that made my dreams come true! i would recommend them to anyone, even the serivce dept was helpful and professional. 5 star dealer all the way!!!

Read more

by vrivera3 on 02/24/2012

This is by far the WORST dealership I have ever dealt with in my life. I took a 4 hour drive to their delaership based on a lie made by a manager named Tom before I left,who wouldn't face me and had another manager John lie to me about the dealer maangers name. When I learned of his name (Joe Santosis), and contacted him later from home, he added insult to injury by promising to call me back and never doing so and then just leaving me on hold when I called back until I gave up. I was trying to purchase a 2011 Dodge Durango they had in stock and I explained to Eric in sales that I wanted the more current radio/navigation system and would pay the difference. We agreed on a price and I was to drive out to meet him, but it was a 2 hour drive each way and that I would have to take my newborn with me as well as my mother who was very ill. So I called back to explain the situation and make absolutely sure they understood I couldn't make 2 trips and everything had to be able to be done in one trip. I escalated to a manager named Tom for that assurance which he gave me. So I took the drive and when sure enough as soon as I got there Eric told me the tech's were to busy to do it that day. When I asked to speak to Tom, he wouldn't face me, so he sent another manager out named John - a very smug individual who told me that the price now went up by $1k. When I demanded to speak to the Dealership manager, he told me he wasn't in. I asked his name and he said Joe Smith. I knew Joe Smith was actually one of the sales associates there so I went to the receptionist and she gave me Joe Santosis' name. I spoke with Mr. Santosis and explained the entire situation to him and he told me he'd call me back the next morning to arrange the sale - never called back. Two more unreturned voicemails and a 30 minute hold later, I gave up and called Chrysler back to let them know how poorly this this dealership is operated and managed and how disrespectfully they treat customers.

Read more

by joegarraffo on 02/22/2012

My wife and I walked in with our own financing. I knew exactly to the penny how much money we could afford to spend to keep our payments below a certain amount. [Angel] our salesperson was extremely knowledgeable about the product and with him and the sales manager [Joe S] we wound up keeping the payment exactly where we needed and walked out with a new car. What struck me the most was how everyone came out to see us in our new car. Even the managers. My wife loves the car. You guys were great. Thanks again for everything!

Read more

by lkuzma412 on 11/29/2011

I would never go to this dealership again!! The service manager never take shis calls or returns any!!! All [violative content deleted] DO NOT GO HERE!!!!!!

Read more

by hemiirt on 11/16/2009

I purchased my sons 2009 Challenger R/T from Security Dodge in April of 09. The sales department was great to me and gave me a great price. Now here is where the horror starts. I noticed at 1900 miles that the rear tires were shredding and big chunks were missing from the center of the tires so I brought it to Security and they told me it was a defect on the tires and I needed to bring it to Goodyear and they will warrantee the tires. so I brought it to Goodyear and they said it was the car that was tearing up the tires. So back and fourth I was going and finally Goodyear put a new set of tires on the car. Before I left Goodyear I called the service manager at Security Dodge and asked if I should bring the car in for a wheel alignment and he said no because there is nothing wrong with the car.(He never even looked at the car) so I let it go. I drove the car about 50 miles and noticed the tires were cupping again so I called the Dealer again and he told me to bring it in and he will align the car. Well all I can say is he sent it out to this shop that looked like sanford and son worked there and when I went to pick it up at that shop it had 9 miles put on it. When I questioned it they said they road tested the car.( 9 miles for a road test. What he was testing I can't tell you) So I go back to the dealer and tell them to put another set of tires on the car because the ones on there were cupped. The service managers response was the tires will wear in and the cupping will wear down. I insisted and they did it when I went to the owner and he told them to change them. I drove the car 100 miles and the tires are cupping again so I brought it back to Security where I was told they did everything possible and they will not do anymore for me. I call chrysler and opened a complaint and they said they will call the dealer because somthing is wrong with the car. When I call chrysler the next day and asked what happened they told me the case was closed and the cannot do anything for me. The service Manager said the tires are doing what they are doing due to driving habits. I was on the phone with chrysler for an hour telling them the whole story and also offered to buy two new tires and let the service department drive the car for 100 mile to see it's the car and they told me that they will not allow that. I then called the dealer and spoke to the owner and he said it was BS and there is somthing wrong with the car and he will make some calls and get back with me. He called and said the district rep is coming on November 3rd and with look at the car. I get a call yesterday from the service manager at Security to tell me the rep is not coming tomorrow and he will call me soon. So the rep called me about an hour later and asked me what the problem was. I told him an right away he said we are not going to do anymore for you on this issue because the car was aligned and it's caused by driving habits. I offered the same thing with buying the tires and letting the dealership drive the car for 100 mile but he refused to allow that. he was really nasty and I could not believe what I was hearing. So it's going to another dealer tomorrow who thinks he can help me out. I will keep you updated. Security Dodge service department is a joke and the service manager is an [violative content deleted] who don't know how to deal with customers and chases away anyone who he cannot make money from. If you bring your car there for service you deserve to be screwed. (DON'T SAY YOU WERE NOT WARNED)

Read more

by leftyarm97 on 05/28/2008

This dealership is the king of con. They paper ads are completely false, and when I went in there to lease a town a country nobody was able to give me a complete breakdown. The saleswoman eventually crumbled under the pressure and got the sales manager who came over and tired to explain the fees and after his "explanation", there still was 250 dollars that were somehow unaccounted for. The sales manager rebuffed by finally saying he couldn't break it down, and what was even crazier was the fact that he held firm on these fictitious numbers. I would never buy from this place and would highly recommend to anyone before they buy to at least check other dealerships. This place is downright scary and the salespeople reek of greed. The sales manger was out of a TV show. He had slicked back hair and a shiny tie and approached my wife and I as if he were family. Please don't focus on the dog and pony show. Pay CLOSE attention to the numbers and make sure you know how they arrive at EACH and EVERY DOLLAR. The sales manger had the audacity to tell me that it was only 200 bucks. I was so annoyed that I told him that I would not just "give" 200 bucks to stranger. I work too hard for my money, but you want me to just give you 200 dollars and not tell me why. He did not have an answer. Good luck in your quest if you are shopping to buy or lease a new Chrysler Product. Go to BBB.org and see the complaints for yourself and then compare those stats to other dealerships in the area and you will come to the same conclusion that I did and hopefully this review will save you some time.

Read more