DePaula Chevrolet

by Elizabeth on 03/15/2024

I love Dealing with DePaula Chevy & William MaGee. he is the best. Very personable and always follows up with you after you purchase your car. He's not just a "okay thanks bye" type of a guy.

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by Blo-man on 02/21/2024

Ca Me in with my 2004 inspection. Found numerous things to pass inspection. Wondered if it really needed all this stuff but did it anyway. Service advisor Robyn was great and the cashier had already looked up my rewards number ahead of time so I could use the discount.

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by Huntsman on 12/12/2023

Sales, and financing staff provide the customer with all the options to make the purchasing experience a pleasurable one.

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by gsdb2018 on 02/27/2023

Definitely one of the best car buying experiences I have ever had. I mostly dealt with Younas a sales manager by phone, email and text as I live an hour away and Depaula was the only dealer in the entire area with the Silverado High Country I was wanting. I went to pickup the truck the next day and would say I was only at the dealership for an hour or a little less and that included the time it took my salesman Marc Murphy to show me the features of the truck and setup Onstar. Younas and Marc were both outstanding and I appreciated them making this the EASIEST car buying Experience I have ever had. They set up financing for me, made sure I got every discount from GM and their dealership, and arranged financing. I have owned many cars and I truly have not had such an easy process as this, even with past luxury brands.... Great job!

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by Jschem on 01/21/2023

Update - Sierra STARTER FAILED AGAIN after 24 months and 21,000! This makes three starters in under 50K miles. However this time it's not under warranty. Spoke with the service manager and they would not stand behind the part or offer any warranty on the previous repair. Instead they offered a $60 discount on the repair. So instead of over $800 the repair cost was $751.00. $342 for the part $413 in labor plus tax. On the positive side, they were able to repair it and return it that day. Thought I'd found one of the few good dealerships. Guess I need to keep looking. Came back and bought a 2014 Cruze for my daughter. Her first car. Not a great experience! When we came to pick it up at the scheduled time, it was out on a test drive because it couldn't pass inspection because of electrical issues it was having. Seems getting it inspected and ready for delivery was an afterthought. Instead of calling us to reschedule, we sat for over an hour while they worked through the issues. They offered to release it to us with a dealer tag so that we could take it home uninspected and come back the next day. I politely declined the offer to let my teenage daughter drive home in an uninspected vehicle. It was delivered that day just before the dealership closed and the remaining process felt very rushed. So incredibly different from my experience purchasing my Sierra. Update- the starter failed under warranty. Chuck got me right in and repaired faster than I would have thought possible. They had me back on the road next day! Saved my weekend! Their "iservice" is amazing! Great communication channel! Another great experience! Purchased a truck from Depaula last month. Worked with Randy and Tyler . Very fair price on truck and trade. Sales process was free of the usual... experiences... you get from most car dealers. They communicated great through the whole process. Phone calls, texts and emails were returned quickly! Pleasant and hassle free. One of a few times I have left a dealer feeling good about the vehicle AND the sales experience. They'll be my first stop when it's time to buy again!

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by BTCAM23 on 01/19/2023

Depaula is an exceptional experience. They are in rarified air of an actual car dealership that is pleasant to deal with. Iwill purchase again.

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by Robert Vogel on 12/28/2022

Allison R. was wonderful to work with. The truck I got was back ordered but she kept me overly informed every step of the way. When the truck arrived she made the process quick and painless. 10/10 recommend!

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by Platino711 on 07/12/2021

Excellent sales no pressures made u feel at home. Would highly recommend DePaula for your next car

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by Patrick on 08/19/2019

This was the easiest and most hassle free car buying experience I have ever had. No pressure or low balling on my trade, pretty much spot on along the lines on KBB,EDMUNDS.COM,and a few in person trade estimates at competing dealers. New vehicle was best priced in 100 mile radius (trust me, I checked before going a 90 mile drive from where I live) Jose in sales was very professional, as was Jim in fiance. I have already recommended this dealer & auto group to my family, and have already had an Aunt and Uncle purchase a vehicle 2 days after I did.

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by Mike on 08/12/2019

This is a letter I sent to the dealership management team, my local politician and the attorney general. I believe that some dealerships are NOT honest. On August 5, 2019, I dropped my 2012 Equinox LTZ off for service. I was hearing a thumping sound in the passenger side rear wheel. It was more pronounced when there was pressure on that wheel (turning left). I also heard and felt a thumping in the front end when lightly touching the brake pedal. The service department called me to let me know the diagnosis on Wednesday morning. The tech said I need a new left front wheel bearing/hub assembly. It was bent and causing the thumping sound in the front end. He also said I need to replace that same rotor as the bad bearing warped the rotor. The diagnosis for the rear was that I needed to replace the rotors as they were delaminating. Finally, there was a problem with one of my tires. The tech said that a steel belt had slipped and was making a noize like there was something broken off in the tire. Finally, I should have them service the brake slides. I asked that they replace the wheel bearing and wait on the rest until I start getting paychecks again in September. I am a teacher and don’t get paid during the summer. I picked up the car on Thursday afternoon at about 5 pm. The front-end thumping was gone, so it looks like the front wheel bearing was the problem. The shimmy in the steering wheel was also gone. On a whim, I decided to research these items online. I removed one of the rear rotors (the one that looked the worst to me). I took the rotor to 2 auto parts stores near me and both of them said there is no reason to replace it. One identified a minuscule amount of delamination on the outer edge, about ⅛ inch. No need to replace the 2 rear rotors. I removed the so-called warped rotor and put a straight edge to it and it was as true as can be. No warpage. When removing this front rotor, I found I needed to use a pipe on the end of my socket to break the bolts that hold the brake caliper to the hub. The tech had obviously tightened the bolts way beyond the recommended torque. Another item on the list was to service the brake caliper slides. The estimate was 2.1 hrs labor for this job. This is absurd since the calipers would have already been off the rotors if we were replacing all 4 rotors. I purchased a tube of grease and anti-cease and serviced them myself. It took me 1.5 hrs to complete the job and that was lifting one wheel at a time with my jack. One of the 2 slides on this caliper was ceased and I ended up replacing this caliper myself. I was surprised that the tech had not identified this in his diagnosis. I removed all 4 tires to check for bulges. Every article/video online regarding a slipped belt in a tire says that the tire will bulge where the belt slipped since there was a lack of support in this spot. ALL of my tires were perfect, there was no bulge nor was there any noise like the tech had said. They all rolled true. I have always had the feeling that when you bring your car to a dealer, they “find” things to repair. This confirms my suspicion. Be assured that I will never bring my car to Depaula Chevrolet again. Furthermore, I will never do business with Depaula again either. I cannot trust your dealership, so I will not be back for service or any future purchases. It is appalling that your techs would take advantage of people like this. I feel sorry for the elderly who don’t know any better and just say go ahead. The amount of labor assigned to changing my wheel bearing was ridiculous. Maybe you need to hire better technicians. I know you are going to cry “book pricing”. I don’t care what any book says. Charging people for 3 hours of work when you are only working on their car for 2 hours is NO DIFFERENT than working for 3 hours and only paying for 2. Both are immoral. Shame on you!

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by KellyD on 03/05/2019

Beware of unpurchased items at sale! The finance manager George quoted us a high interest rate (although they had already run credit and knew we had excellent credit) We agreed to an extended warranty at a "discounted" payment at this high rate. Well you can imagine our surprise when we showed up with interest rate 1.7% better - but payment was exactly the same! It turns out the discount he have us on extended warranty was gone and increased and he actually added on another service that we didn't buy to get to the payment that was quoted at the higher rate. Our payment should have been lower by $25 because of the lower interested rate. I can only imagine how often they do this to people who don't understand and only remember what "payment" they were quoted. Completely unethical dealership. STAY AWAY!!!!

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by Rpiparo on 12/28/2018

Quick and efficient

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by ThomasBerg on 02/07/2018

Very professional. As someone who has bought multiple cars in the past this has been the most enjoyable by far. DePaula is 2nd to none!

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by Mommaeof3 on 01/22/2018

Chris Terry went above and beyond to find us the perfect Suburban. We looked at several cars, talked options, searched all around US and kept in constant communication throughout the entire process. He made this a great experience! We had several things that had to align to make the sale happen and he made sure it went off without a hitch.

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by phana24jg on 12/28/2017

I purchased a Kia Optima from Chris Lambert at DePaula Chevy after my Kia Forte was totaled. Appts were kept, paperwork delivered on time, and the sales manager game bs was kept to a minimum. Chris was knowledgeable, helpful, and when he didn't have the answer, did not bs me, but in a few clicks had the answer. Chris and DePaula were very good about holding the car for me since the insurance company responsible for reimbursing me took forever to generate a reasonable offer. They also found better financing than I expected.

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by AmberRose on 12/23/2017

I had the most enjoyable car buying experience, thanks to Damien DeDonatis and his team! Damien was incredibly outgoing, informative and caring! He took the time to help figure out what vehicle was right for me. I couldn't be more happy with the outcome. He made a potentially intimidating experience, incredibly exciting and stress free. I will definitely return to DePaul Chevrolet for my next vehicle. If you're considering buying a vehicle, go see Damien and his team!!

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by FLOYDMICHAEL on 12/17/2017

DePaula Cheverolet went the extra mile to ensure I was completely satisfied with my 2017 Tahoe Premier. The sales team lead by Bob Leonard and Younas Dawood were involved with every detail of my trade in transaction and on time delivery of my new SUV purchase. This dealership is a well oiled machine from sales to service and I would highly recommend them for your next purchased. Floyd Duffy Clifton Park, NY

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by Stella777 on 11/23/2017

Chris horn is an amazing sales person , my family and I have bought all our cars from him, he does go the extra mile!

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by DonnaTw on 09/21/2017

I am very happy with the purchase of my Chevy Cruze. I love this car! Thanks to John Clay and his wonderful team of knowledgeable professionals, my experience at Depaula was the best. I have never experienced a dealership like Depaula. They are not in the business of just getting your money. They will fight for you to get you the best deal possible. I really cant say enough great things here. They truly are the best in the area. Don't even think about it, just go see John Clay. He will get you in your new vehicle easy. I will definitely be back for my next vehicle and recommend Depaula to all of my friends and family. Thank you so much.

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by dwightshanna on 08/30/2017

DePaula and specifically Dennis Miller provided exceptional service - all of the details went smoothly and quickly! Great job!

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by MattHeitker on 08/02/2017

Jose was patient with me, found me a great truck. All the features I needed. And then a fantastic price and trade in. Jose is the best!

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