We worked with the internet manager Alfredo, and agreed on a lease price before coming in, naively believing we were coming in to sign paperwork. When we got there, we were shown our car and sat down with a new person, Mikhael, to finalize the paperwork. He begins the discussion with why such and such option is important. When we said we were just here for what we agreed to and what he said was in stock, of course,Mikhael said there was a miscommunication about the terms of the deal (12,000 versus 15,0000, $3000 down versus $2000 down, etc.) and that he couldn't figure out how Alfredo arrived at the numbers he did. We pulled out our lease calculations indicating exactly how, and then the general manager was called in, it was finally determined that due to an error in their math, they couldn't honor what we had agreed to (and printed out from our email). It was a complete waste of our time and I was embarrassed for them because their tactics were see through. We decided to just purchase the car off the internet through Carsdirect and specifically said do not look for inventory at this dealership, though they are probably all the same. I had never bought a toyota before and after this experience, have zero loyalty to the brand. We are the type of shoppers that if we feel comfortable with someone or a dealership, we would have come back to them for all our car needs, but Toyota Dealers do a terrible job of ensuring customers enjoy the buying experience. Probably why none of them in the Jersey/NYC area are highly rated by Edmunds.
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