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Union Park BMW of Wilmington, Delaware

OVERALL SALES RATING:
5.0 stars
Reviewed by 1 member
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OVERALL SERVICE RATING:
2.9 stars
Reviewed by 2 members
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DEALER INFORMATION:
Union Park BMW
1900 Pennsylvania Ave
Wilmington, DE 19806
(302) 658-7245



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Sales Reviews of Union Park BMW
Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
5 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
5 bars
OK
by bmwphd on 07-21-07 (03:55PM)
Pros:
OK
Cons:
none

I bought a 325i in 2002 - worked with Todd Hartnett.  It was my first new car and I had a pleasant experience.  Since then Todd has left.  I bought a 2006 M3 coupe from Joe Carlino.  He treated me with respect and was quick to answer my phone calls while I was waiting for the delivery.  The finan...

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Service Reviews of Union Park BMW
Service Rating:
2.8 stars
Quality of Work:
2 bars
Parts Availability:
3 bars
Price:
2 bars
Waiting Area:
2 bars
Shuttle or Loaner:
5 bars
Poor customer service
by skj109 on 03-31-08 (09:20AM)
Pros:
car ready when promised
Cons:
poor customer service

Two things that stood out at this dealership when i had taken my car in. First, they were unwilling to look at my tire to see if there was something wrong. A low tire pressure message had come on and I wanted someone to look at it. It was about 4:30pm they close at 6pm and they said no one could ...

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Service Rating:
3.0 stars
Quality of Work:
3 bars
Parts Availability:
4 bars
Price:
1 bars
Waiting Area:
3 bars
Shuttle or Loaner:
4 bars
Union Park BMW Service - subpar
by bmwphd on 07-21-07 (04:03PM)
Pros:
They fix errors once the customer (sic!) identifies them.
Cons:
Not enough double checking of the work done.

I always have to double check that they do their job right.  On the plus side (if it can be called that) they are quick to fix their errors but it is the customer's job to identify the errors.  Once they filled my M3's crankcase with 5w30 instead of the 10w60.  On other occasion they aligned my c...

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