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Planet Honda Sales Reviews

  • 2285 Rte 22 W
  • Union, NJ 07083 (map)
  • (888) 678-3491
  • Chat with Dealer
Sales Rating:

TSUNAMI in JAPAN DELAYS HONDA DELIVERIES

Written by njfotoman on 12/31/11 05:16:14 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I am not usually much of a writer to make complaints or to give compliments, but my last experience with Planet Honda, and more so with their Senior Sales Consultant Francis Duah, have motivated me to take the time to do so. I first met Francis back in 2008, when I leased a new Honda CRV from him. I was pleased, even then, with the professionalism, knowledge and proficiency of this salesman. As my lease was coming to an end, I contacted Francis about the possibility of a new car from Planet Honda. Again, he rose to a very professional level, while always making me feel as though I had just contacted an old friend. He walked me through the possible choices, and we seemed to settle on another CRV. I wanted the same color, model and options as I did on my previous model. The problem that we faced was that due to the tsunami that had occurred in Japan, the new 2012 models had been delayed in shipping. We still talked of the new vehicle and arrived at a deal for the 2012 model when it arrived. We did not know that my old lease would expire long before the 2012 was to come into New Jersey. As the events unfolded and my lease came to and end, the courtesy and professionalism of this salesman shined again. He kept in contact with me about the delivery of the new CRV and helped to extend my old lease with Honda Finance, so I did not have difficulties while awaiting the arrival of the new models. This took longer than we all expected and upon delivery of the first CRVs from Japan, mine was quickly prepped and ready for me to take home. What could have been a very bad experience, was made right by the professionalism of Francis Duah, and the rest of his associates at the Planet Honda dealership. As I said, this is my second purchase from this dealership, and I am confident that upon the approach of my new lease end, I will be back having a conversation with not only a wonderful salesman, but with my friend, Francis Duah. Sincerely, Jeff Silverman


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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