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Riverside Audi of Secaucus, New Jersey

OVERALL SALES RATING:
1.9 stars
Reviewed by 11 members
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OVERALL SERVICE RATING:
1.4 stars
Reviewed by 2 members
Write a Service Review
DEALER INFORMATION:
Riverside Audi
425 Rte 3 E
Secaucus, NJ 07094
(201) 758-1600
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HOURS:
Sunday
Closed
Monday
9:00 am- 8:30 pm
Tuesday
9:00 am- 8:30 pm
Wednesday
9:00 am- 8:30 pm
Thursday
9:00 am- 8:30 pm
Friday
9:00 am- 6:00 pm
Saturday
9:00 am- 6:00 pm
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View more sales reviewsSales Reviews of Riverside Audi
Sales Rating:
1.0 stars
Sales Associate:
1 bars
Vehicle Inventory:
1 bars
Finance Department:
1 bars
Trade-In Process:
1 bars
Buying Process:
1 bars
Never payed off trade-in after 4 months.
by jonny9 on 07-15-09 (10:50AM)
Pros:
None- they are a rip-off
Cons:
Theives, Rip-off artists.

Please, Please stay away from this dealer, it is a rip-off.


I purchased a Certified car from them and had a trade-in I still owed money on. They promised to pay off my old loan but still after 4 months the loan is not payed.

Read the full review


Sales Rating:
1.2 stars
Sales Associate:
1 bars
Vehicle Inventory:
2 bars
Finance Department:
1 bars
Trade-In Process:
1 bars
Buying Process:
1 bars
Shame On You Riverside Audi
by shameonrsaudi on 06-15-09 (05:49PM)
Pros:
None
Cons:
Paying TWO car loans because of Riverside Audi. No customer service after purchase.

We purchased an Audi A4 in April of 2009, with a trade-in of our old car. Riverside Audi has not paid off the old loan and has NOT been responsive to our repeated phone calls over the past three months. They also have NOT transferred the title over to us.


We are currently taking legal action. ...

Read the full review (1 comment)


Sales Rating:
1.0 stars
Sales Associate:
1 bars
Vehicle Inventory:
N/A
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
1 bars
horrible experience
by crlu001 on 06-09-09 (03:21PM)
Pros:
none
Cons:
fraud, cheating, worst services after purchase

We bought a 2008 Q7 from riverside audi at early March and still have not got title transferred to us. We just found out the reason: Riverside audi does NOT have the title. They didn't pay off the their loan and the money we paid them God know where it is now. I believe we are not the only victim...

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Service Reviews of Riverside Audi
Service Rating:
1.8 stars
Quality of Work:
1 bars
Parts Availability:
2 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
3 bars
Horrible Service
by chris154 on 02-24-09 (12:43PM)
Pros:
NONE
Cons:
Just about everything

They could care less about the customer.  They accused my wife of lying and in general have provided very poor service. Our A4 has had issues with the check engine light being on and other small things we have brought it in for.  They never seem to be able to fix the problem, last time I told the...

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Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
Awful
by megan6 on 08-29-08 (08:07AM)
Pros:
I have none.
Cons:
Disrespectful, no Knowledge, never deliver on time

The service representative is very disrespectful. They have no clue about the number of car services they do beforehand. Anytime you call them, they answer saying No Loaner cars available.


This is far far behind any other Audi service stations. I recommend to find some other before thinking to...

Read the full review (1 comment)



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