Ramsey Dodge Chrysler Jeep Ram

I was overcharged for several items. First, they overcharged me for title/registration and would not refund the full amount. (Thanks to Master Card for ruling in my favor for the remainder.) They said they will dispute that with MC but the decision is final. Second, they overcharged me for sales tax and said I need to provide proof. Really? They have the contract, what I paid and the receipt for what they paid (on my behalf to the state). Why make this more difficult for a customer that bought a new truck? Third, they charged me for window etching that they never performed. When I explained this they insisted it was done and it was not until I went to another dealer to have it verified that they agreed to refund my money. Initially, the excuse was that it was very faint and I couldn't see it. Additionally, they charged me $299 for a Documentary Fee which was just like throwing cash out the window because they took so long that I was left unable to drive my vehicle for a week. Even though they assured me that the documents would arrive in time (we discussed this because I live in another state) and I called numerous times to check on the status, it took them four weeks to get me docs. (I probably could have gotten them in an hour at my local agency.) On the 9th day after I provided my insurance information, they said they wanted the paperwork in my name (I have a joint policy with my wife) and within a few short hours they received the revised information. Yet, their management keeps insisting it was delayed due to insurance information. The only delay was a few hours of the four weeks it took them. They took approximately three weeks, 6 days and 20 hours to process the docs and somehow my approx. 4 hour delay was the reason my vehicle was unusable for seven days. Management insists they did nothing wrong and "we don't return doc fees" (apparently even when they fail miserably at reviewing and filing your paperwork within a week, knowing that you have a 20 day out-of-state temp tag that cannot be renewed). Lastly, power point and cruise control were not working. A second Ram Dealer said a fuse was loose and another was missing. Buy from somewhere else. The 10 minute drive will save you so much aggravation and money!