By far the worst dealership I've ever visited (and I've visited ALOT of them). They are deceiving and will say anything just to close a deal. Then they will try to change the deal on you so make sure you stay on top of everything before committing. They do not understand the concept of customer s...
On Monday at 9AM (10/13/08), I brought my 2002 VW New Beetle to the Service Department of Koeppel Volkswagen. I was directed by the young woman at the front desk to be present for the check in and initial inspection of my vehicle. I waited a while for Earl to arrive to meet with me to go over m...
Koeppel needs to think about what kind of business their service department is in -- SERVICE. Their customer service is terrible, the service representative assigned to me did nothing but dodge my calls all day. He did not tell me what was wrong with my car when I called and did not call to tell ...
