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Jaguar Paramus Service Reviews

  • 401 S State Rte 17
  • Paramus, NJ 07652 (map)
  • Chat with Dealer
Service Rating:

Service Center is Very Good ...But

Written by stantravels on 04/22/11 09:23:03 AM PDT
Recommend this dealer? Yes

Though the Service Center is is good and they provide loaner cars at no cost and over the past 19 years they have fixed almost all problems the first time the car is in for service the labor rate is high. Additionally though the Service Advosors are pleasant and knowledgeable there are a number of times when they are not as responsive as I would like because they are over-loaded. The Service Manager is quite good but he could pitch in when calls come in and both Service Advisors are busy to pick up the responsiveness. A new phone system was to be installed 3 months ago to improve the issues in the Service Dept. but I have not seen enough improvement. But other than that problem I am always treated well and with respect.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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