Acura of Ocean

I had my car serviced at this place TWICE in less than two months. The first time was early January. My advisor was a guy named Brian. He was not friendly, and was very "to the point" when informing me as the customer. He also was not happy to realize when I first arrived that I didn't purchase my vehicle at Ocean, but Ramsey. Aren't all Acura's covered under the warranty.. this was the first red flag. My vehicle was in the place for a period of about 13 days- one part needing to be replaced turned into 3 parts. Finally when I was informed I could pick up the vehicle nothing was explained when I arrived. I asked about what was done and was told to reference the "multi-point inspection checklist booklet" provided to me. Although unacceptable, I had no choice but to do that since Brian did not feel it was his job to explain. I found myself back at the service department this past week when I heard more noises in my car. I made it a point not to deal with Brian and request another advisor. Well it turned out another part was needed and ordered. Throughout the 7 days that Acura had my car Walter checked in and phoned me every day to update me what was going on. He also was patient with applying my tire warranty that was not being shown in the computer. It all went downhill when I picked up the vehicle at around 625pm last Wednesday. Well, all the advisors were gone so I dealt with the cashier. This lady whom I did not get the name was very nasty. She told me I owed $204.00 when the reality was everything was under warranty. She then huffed and puffed and phoned my advisor Walter who had already left. Turns out it was a simple mistake and the paperwork was mis-stippled or something. She hung up the phone and was going on and on bad mouthing how the "advisors should learn how to do their job, etc" She then proceeded to say she shouldn't be releasing my vehicle because the warranty company paperwork wasn't attached and said "just sign here." The best was when I went to my car and had a thought of asking what tire was replaced. When I returned inside and asked the question she was annoyed and told me she has no clue. Instead of hearing "thank you for servicing with us" or "Il have the service advisor call you," I heard complaint after complaint and dealt with people who seemed as if they hate their job. The only positive BOTH times was the lady who answered the phones and made both of my appointments. She is the only one you can give a compliment to because she was patient and phenomenal. This all leaves me to wonder...where are the personable people anymore in this world? In such a business you have to learn how to deal with customers who may not know about cars and their parts. I hope others do not experience what I have.