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Manhattan Auto Group of New York, New York

OVERALL SALES RATING:
3.6 stars
Reviewed by 4 members
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OVERALL SERVICE RATING:
3.8 stars
Reviewed by 1 member
Write a Service Review
DEALER INFORMATION:
Manhattan Auto Group
787 11th Ave
New York, NY 10019

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HOURS:
Sunday
Closed
Monday
9:00 am- 8:00 pm
Tuesday
9:00 am- 8:00 pm
Wednesday
9:00 am- 8:00 pm
Thursday
9:00 am- 8:00 pm
Friday
9:00 am- 8:00 pm
Saturday
9:00 am- 5:00 pm
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View more sales reviewsSales Reviews of Manhattan Auto Group
Sales Rating:
2.5 stars
Sales Associate:
2 bars
Vehicle Inventory:
3 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
N/A
The worst and most surprising experience ever!
by regnyc on 09-14-09 (09:26AM)
Pros:
Location - Midtown Manhattan
Cons:
Rude sales staff and deceptive about Ford discounts, don't know their own inventory

As soon as we walked in we told the salesperson (Jeff Jayne) we were interested in a Ford Explorer.  His immediate response is "That's going to be hard, because we don't have any".  We had looked at the inventory online not even 2 hrs before an there were 6 in inventory.  That was the first mista...

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Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
5 bars
Finance Department:
5 bars
Trade-In Process:
N/A
Buying Process:
5 bars
Nice job
by sevans1969 on 06-18-09 (11:10AM)
Pros:
Respectful sales staff
Cons:
None, really

I went to Manhattan Auto about a month ago to look at a Ford Focus.  The entire experience was really pleasant.  The dealers are polite, respectful and don't pressurize.  After my purchase, they followed up with multiple phone calls to arrange for my car pick up, and had everything ready on time,...

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Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
N/A
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
5 bars
Top Class Lincoln Dealer
by gordon140 on 05-28-08 (05:21PM)
Pros:
Honest and easy to deal with.
Cons:
None

In Mid- April 2008 I was assisted by Mr. Douglas Denby in the special order purchase of a new 2008 Lincoln MKZ. I had previously done my homework on Edmunds. com and also had received an offer from the New York AAA no hassle program dealer, but mentioned none of this to Mr. Denby. I merely told h...

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Service Reviews of Manhattan Auto Group
Service Rating:
3.8 stars
Quality of Work:
4 bars
Parts Availability:
4 bars
Price:
3 bars
Waiting Area:
4 bars
Shuttle or Loaner:
4 bars
Great Service - Professional and easy to deal with
by regnyc on 09-14-09 (09:51AM)
Pros:
Great service, friendly, efficient
Cons:
Wait to get car after service done - Minor nit

I've been going to this dealer to service my 98 Explorer for the past 12 years.  It's been a pleasure to work with them. Appointments are easy to get and they always are able to resolve any issues quickly and efficiently.


The only issue I have is just that since it's in Manhattan, they don't h...

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