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BMW of Manhattan Service Reviews

Overall Rating:
1.8 stars
Reviewed by 
4 members
Quality of Work:
1.0 bars
Parts Availability:
5.0 bars
Price:
1.0 bars
Waiting Area:
1.7 bars
Shuttle or Loaner:
1.0 bars
DEALER INFORMATION:
BMW of Manhattan
555 W 57th St
New York, NY 10019
(212) 509-1900
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HOURS:
Sunday
Closed
Monday
7:30 am- 6:00 pm
Tuesday
7:30 am- 6:00 pm
Wednesday
7:30 am- 6:00 pm
Thursday
7:30 am- 6:00 pm
Friday
7:30 am- 6:00 pm
Saturday
9:00 am- 1:00 pm

1-4 of 4 Reviews

Service Rating:
2.5 stars
Quality of Work:
1 bars
Parts Availability:
5 bars
Price:
1 bars
Waiting Area:
3 bars
Shuttle or Loaner:
N/A
The worst
by beauty0416 on 09-15-09 (05:05PM)
Pros:
Location
Cons:
Everything else

On May 9th 2009 I  towed my car to BMW of Mannhattan from the Bronx area. I contacted their towing service and was informed that they were going to arrive within the hour. They came, but arrived approx.3 hrs later. The repairs that needed to be repaired was a fan stroud with flaps and broken fan ...

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Service Rating:
1.8 stars
Quality of Work:
1 bars
Parts Availability:
5 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
[violative content deleted] with Suits and Ties. Go there if you want to get robbed
by ericsnow on 05-22-09 (08:18PM)
Pros:
Nothing
Cons:
Unethical, Unprofessional & Uncompetent service advisors who will ripp off your hard earn money

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 da...

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Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
N/A
Price:
N/A
Waiting Area:
N/A
Shuttle or Loaner:
1 bars
THE WORST DEALER POSSIBLY IN THE WORLD
by masinari on 09-22-08 (12:01AM)
Pros:
AIRY, WEILL LIT FACILITIES
Cons:
EVERYTHING ELSE

I am a loyal BMW owner. I currently own a M3, and a M5. I also own other luxury cars, including a Ferrari Maranello, a Ferrari F40 and a 997 GT3RS. I also had cars including Jaguar, Range Rover and Lexus, and therefore well experienced with the service standards of both other BMW dealers as wel...

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Service Rating:
1.8 stars
Quality of Work:
1 bars
Parts Availability:
5 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
BMW SUKS
by spen on 04-10-08 (07:29AM)
Pros:
Free Coffee
Cons:
Treat you like Cattle, They say they fixed it when they did not, lies lies lies b/c they can can can

I’ve only dealt with Two BMW car dealerships and BMW is by far the worst.  I’ll bet it’s the worst of all the dealerships.  BMW of Manhattan doesn’t give a crap if you bought the most expensive car on the lot your just another number they can take money out of.  The problem with this dealership i...

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