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Dealer Sales Reviews

Sales Rating:

Good Buying Experience

Written by ubhappy on 10/19/12 05:39:18 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I searched on the Internet for a pre-owned ’09 Toyota Camry Hybrid with low miles and in good condition. I found a few certified vehicles at Toyota dealerships and one that was offered through World Volkswagen in Neptune, NJ. I first contacted the World VW internet sales department by phone and got somewhat confused answers to my questions. I decided to drive two hours from my home near Philly to check out and test drive the car. When I arrived at World VW I was greeted by Bob M. who is a seasoned sales professional. Bob had the car ready for a test drive and allowed me to do a thorough check of the vehicle. The car and its condition was accurately described in their on-line ad. He answered my questions and concerns about the vehicle to my satisfaction. When it came time to negotiate for the car, Bob and Justin S. were reasonable and not pushy or overbearing. They listened to my offer and responded in a reasonable way. World VW’s requirement of a glass etch fee was the only part of the deal that was of questionable value. We eventually struck a reasonable deal that was fair for everyone. When I picked up the car, all of the paperwork was properly prepared by Dave M. and the car was ready to go as promised. After receiving the official NJ vehicle title via FedEx about 1 week later, I transferred title to PA and the car passed PA inspection with flying colors. Over the years I have purchased many different new and pre-owned vehicles and have endured the high-pressure sales practices and shady deals of many dealers. I can honestly say that my dealing with the folks at World VW was completely different and was one of my best car buying experiences. These folks are straight-shooters who treat the customer with respect. I would recommend this dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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